Front Desk Associate

Join Our Growing Team!

Spacious Skies Campgrounds is a fast-growing collection of campgrounds across the eastern United States, welcoming RVers, tent campers, cabin guests, and glampers from all walks of life. Since 2021, we have been redefining outdoor hospitality, earning recognition in Travel Leisure, Women’s Day, MSN, Southern Living, and industry publications such as Woodall’s and RV Business.

As passionate outdoor enthusiasts, we believe camping is for everyone. Our partnerships with Black Folks Camp Too, LGBT Outdoors, Girl Camper, RVShare, and Latino Outdoors reflect our mission to create an inclusive and welcoming outdoor experience.

If you thrive in a guest-focused, fast-paced environment and love helping people have amazing outdoor experiences, we’d love to have you join our Cosmic Crew!

About the Role

As a Front Desk Associate, you will be the first point of contact for guests, ensuring smooth check-ins, reservations, and overall guest satisfaction. You’ll work closely with the General Manager, maintenance crews, and other team members to create a seamless experience for visitors. This role is perfect for someone with strong organizational skills, a positive attitude, and a passion for hospitality.

What You’ll Do

• Manage guest reservations using our cloud-based park management system.
• Assist guests throughout their stay, answering questions and addressing concerns.
• Handle payments and transactions with accuracy, following proper cash and credit card handling procedures.
• Answer phone calls promptly and provide helpful information about campground amenities and local attractions.
• Work closely with maintenance and housekeeping teams to ensure a clean, safe, and well-maintained environment.
• Maintain a welcoming and organized front desk area.
• Participate in team meetings and contribute to a positive work environment.
• Support housekeeping efforts, including stocking supplies and conducting facility inspections.
• Follow health and safety regulations to ensure a safe experience for all guests and team members.
• Other duties as assigned.

What We’re Looking For

• Strong organizational skills with a keen attention to detail.
• Excellent customer service skills and a warm, welcoming attitude.
• Ability to multitask in a fast-paced environment.
• Computer literacy and the ability to learn new systems quickly.
• Experience with cloud-based reservation systems (such as Newbook) is a plus!
• Availability to work nights and weekends.
• Proficiency in Microsoft Office 365, email, and POS/booking software.
• A team player who is willing to help in various areas of the campground when needed.
• A desire to learn and grow within a dynamic and evolving company.

Why Join Us?

• Be part of a fast-growing brand redefining outdoor hospitality.
• Opportunities for career growth and potential travel to sister campgrounds.
• A fun, supportive, and collaborative work environment.
• Gain valuable hospitality and guest service experience.

Physical & Working Conditions

• Primarily based at the front office, requiring prolonged periods of sitting, standing, and working on a computer.
• Regularly handling customer check-ins, inquiries, and transactions.
• Occasional walking, bending, lifting, and assisting in various campground areas.
• Working in an environment that may require outdoor tasks in varying weather conditions.

Spacious Skies  Campgrounds is proud to be an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive and supportive team environment.

Excited to make a difference in the outdoor hospitality industry? Apply today and be part of something special!