Senior Collections Representative

Description

Position at Span Alaska Transportation

About Us

Span Alaska Transportation, established in 1978, is a premier, asset-based freight forwarding company serving the great state of Alaska. Our dedicated team provides outstanding service with exceptional care and attention to detail. We are always interested in extraordinary people with proven skills who are dependable team players and bring out the best in others.

Our supportive and empowering work environment is the foundation of the superior service, customer experience, and satisfaction we are known for within our industry.

Learn more at spanalaska.com.

About The Role

The Senior Collections Representative works to minimize the risk of financial loss and to maximize cash flow by personally performing collection of past due invoices. Responsible for collecting payment of invoices for an assigned group of open receivable accounts, resolving billing and collections issues by reviewing and investigating outstanding and delinquent invoices. Assess account payment history and current standing to suggest changes in credit limits.

Dimensions (dollar amounts of financial responsibilities such as budget, revenue goals/ operating volumes; number employees):

Annual Gross Profit: N/A

Subordinates: None

What You’ll Do

• Handles and reconciles complex accounts with geographically dispersed business with centralized payment processes.
• Maintains accuracy, integrity, and completeness of the accounts receivable portfolio by resolving bill disputes and collecting past due receivables.
• Research, investigate, and analyze the payment history and standing of assigned accounts, to recommend changes in credit limit on existing accounts.
• Initiates routine collection calls on assigned accounts to ensure prompt payment in accordance with defined goals.
• Contacts clients by telephone, e-mail, mail, and other means necessary to resolve billing and collection issues.
• Reviews shipping documents and investigates transaction activities to resolve billing problems and discrepancies in the absence of other established processes.
• Obtains supporting documents and provides them to the customer as necessary to facilitate and expedite payment.
• Interviews customers by telephone or in person to investigate complaints, verify accuracy of charges, or to correct errors in accounts in the absence of other established processes.
• Prepares collections correspondence, such as written letters and past due notices, and sends to clients with past-due or delinquent accounts as needed or required.
• Reports on current findings and action taken for all accounts under investigation.
• Maintains and updates operating system (SNOW), collections lists, and other information logs according to established procedures.
• Communicates with, and provides assistance to, Sales and Customer Service/Operations Departments concerning credit and billing issues, as necessary or assigned, to resolve collections and/or billing issues according to established procedures.
• Initiates appropriate actions to collect past-due balances.
• Responsible for consulting with department supervision about all potential bad debt accounts.
• Recommends accounts for further collection actions
• Performs reviews or audits of aging past-due accounts and submits appropriate adjustments as needed or required.
• Adapts to new processes and procedures as needed.
  
  

Other Accountabilities

• Maintain a professional attitude, attire, and presentation at all times.
• Comply with all company rules, policies, and procedures.
• Work and behave safely by following all safety rules and regulations.
• Perform any task required to support customer requirements and company goals.
  
  

You Have These Skills

• Design - Demonstrates attention to detail.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Uses reason even when dealing with emotional topics.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Listens to others without interrupting; Keeps emotions under control.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions.
• Written Communication - Writes clearly and informatively; Presents numerical data effectively; Able to read and interpret written information.
• Teamwork - Balances team and individual responsibilities; Gives and welcomes feedback; Contributes to building a positive team spirit. Supports everyone's efforts to succeed.
• Ethics - Treats people with respect; Keeps commitments; Works with integrity and ethically; Upholds organizational values.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
  
  

And These Qualifications

• High school diploma or general education degree (GED) and three (3) or more years of collections experience and/or training; or equivalent combination of education, training, and experience. General knowledge of domestic transportation and Intermodal Industry is desired.
• Strong knowledge of all MS Office programs, including Excel and Word software.
• Ability to type thirty (30) or more words per minute and perform 10-key commands.
• Must possess and exercise excellent customer service skills at all times.
• Must consistently demonstrate professional and pleasant behavior and effectively communicate in stressful situations and/or environments.
• Strong interpersonal and demonstrated verbal and written communication skills, including excellent telephone skills.
• Strong ability to plan, prioritize, and manage multiple tasks.
• Must work well with others, including vendors, suppliers, and internal and external customers to achieve common goals.
• Ability to develop solid working knowledge of intermodal transportation industry.
• Ability to adapt to rapidly changing customer requests and requirements.
• Ability to accurately input and edit transaction data in the Company's computerized order-entry system.
• Ability to manage seasonally heavy workloads.
• Must possess a working knowledge of MS Office programs or other comparable computer software programs.
• Must consistently demonstrate professional and pleasant behavior and effectively communicate in stressful situations and/or environments.
  
  

Extra Credit If You Have

• 4-year degree from college or university is preferred.
• Ability to travel.
  
  

Physical Requirements

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical Demands: While performing the duties of this job, the employee is occasionally required to: Stand, sit, use hands to finger handle or feel, reach with hands or arms, climb stairs, stoop, kneel, crouch or crawl, talk or hear.
• Lift or move up to 10 pounds; the employee is required to ask for assistance from co-workers or the supervisor/manager when lifting and or moving any object, regardless of weight, where personal injury may occur.
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
  
  

Work Environment

• The noise level in the work environment is usually quiet to moderate.
  
  

The hourly range for this position in Washington is $21.92 – 28.41. The hourly rate will depend upon qualifications and other operational considerations.

Span Alaska Transportation offers medical, dental, and vision insurance benefits as well as a wide variety of other benefits to employees and their families. These benefits options include life insurance, supplemental life insurance, short-term, and long-term disability insurance, as well as more specialized benefits such as emergency childcare, death, and dismemberment insurance, prepaid legal services, and adoption assistance. Span offers contribution opportunities to your 401K or Roth accounts with employer matching along with 8 paid holidays a year and tiered paid time off benefits.

At Span Alaska, we're looking for people to build a unified team to maintain our values of trust, integrity, and reliability. We welcome diverse perspectives and people who think rigorously and thoughtfully challenge assumptions.

#SAT

Matson is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, AIDS/HIV status, gender identity, gender expression, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including, but not limited to, the San Francisco and Los Angeles Fair Chance Ordinances. View our applicant privacy statement: https://www.matson.com/media/Applicant_Privacy_Statement.pdf.