Director of Operations

POSITION: Director of Operations

STATUS: Full-time

CLASSIFICATION: Exempt

REPORTS TO: Executive Director

PAY RATE: $75,000

POSITION SUMMARY:

The Director of Operations provides strategic leadership, operational oversight, and programmatic direction to ensure the successful execution of the organization’s initiatives, community engagement, and service delivery. This role works closely with the Executive Director to align programs with organizational objectives, maintain compliance with funding requirements, and enhance the agency’s impact through innovative service models. The Director of Operations will support program supervisors, foster partnerships, oversee budgeting, and drive a culture of continuous improvement, ensuring all programs meet high-quality standards and deliver meaningful outcomes.

ESSENTIAL JOB DUTIES AND KEY RESPONSIBILITIES:

Program Strategy, Development & Leadership

• Develop, implement, and evaluate program strategies to align with the organization’s mission, vision, and strategic goals.
• Lead the design and expansion of programs to meet evolving community needs, ensuring sustainable growth and long-term impact.
• Monitor and analyze program effectiveness, using data-driven insights to refine services and enhance delivery outcomes.
• Ensure all programs incorporate best practices, innovation, and research-based methodologies.
• Establish benchmarks and performance metrics to measure success and ensure continuous improvement.
• Identify potential risks within programs and develop strategies to mitigate challenges.

Staff Supervision, Training & Development

• Provide leadership, direction, and mentorship to program supervisors and staff, fostering a culture of collaboration and excellence.
• Conduct regular staff meetings to provide guidance, ensure alignment, and address challenges in program execution.
• Develop professional development initiatives, training programs, and coaching opportunities to build staff capacity and expertise.
• Promote a culture of accountability, creativity, and high performance through ongoing feedback and performance evaluations.
• Address staff concerns and conflicts, ensuring a positive and productive work environment.

Program Operations & Quality Assurance

• Oversee daily program operations, ensuring services are delivered efficiently and effectively.
• Establish and enforce program policies, procedures, and quality assurance measures.
• Conduct internal audits and assessments to identify areas for improvement and implement corrective actions.
• Ensure all programs meet regulatory, ethical, and accreditation standards.
• Facilitate cross-program collaboration to optimize service delivery and maximize impact.

Grant Management, Compliance & Financial Oversight

• Oversee execution of grants, ensuring compliance with funding requirements and timely reporting.
• Work with finance and development teams to track program budgets, ensuring efficient resource allocation and financial sustainability.
• Assist in writing grant proposals, applications, and reports to secure funding and demonstrate program impact.
• Monitor fiscal performance of programs and adjust spending as needed to align with budgetary goals.
• Collaborate with funders, government agencies, and community partners to maintain transparency and accountability.

Community Engagement, Advocacy & Partnerships

• Develop and implement strategies to strengthen partnerships with local agencies, coalitions, and stakeholders.
• Represent the organization in public forums, community events, task forces, and advocacy initiatives.
• Collaborate with external organizations to develop joint programs, resource-sharing opportunities, and community impact initiatives.
• Foster relationships with policymakers, funders, and local leaders to advocate for policies and funding that support the organization’s mission.
• Develop outreach initiatives to enhance community awareness, engagement, and participation in programs.

Public Relations, Communications & Fundraising Support

• Work with the Development Associate to create compelling presentations that highlight the impact of programs to donors, funders, and the community.
• Support marketing and communication efforts by contributing to newsletters, reports, and promotional materials.
• Engage in storytelling efforts to showcase success stories and demonstrate program effectiveness.
• Represent the organization at conferences, panels, and media interviews to elevate visibility and reputation.

Data Management & Reporting

• Maintain accurate records and ensure timely submission of program reports in compliance with agency, state, and federal requirements.
• Utilize data systems to track performance, measure impact, and inform decision-making.
• Present data and findings to the Executive Director, board members, and stakeholders to demonstrate program outcomes.

MINIMUM REQUIRED QUALIFICATIONS:

• Master’s degree in social work, psychology, human services, applied behavioral science, or a related field.
• Minimum of 5 years of supervisory experience, preferably in a nonprofit or community-based setting.
• Fluency in Spanish (reading, writing, and speaking).
• Proven experience in implementing and overseeing outcome measurement systems.
• Strong ability to lead, motivate, and manage diverse teams.
• High level of cultural competency and ability to work with families from diverse racial, socioeconomic, and educational backgrounds.
• Experience in crisis intervention, trauma-informed care, and working with vulnerable populations.
• Exceptional strategic thinking, problem-solving, and decision-making skills.
• Ability to effectively manage multiple projects, deadlines, and competing priorities.
• Strong written and verbal communication skills, including public speaking and grant writing.
• Proficiency in Microsoft Office, database management, and other relevant software tools.
• Valid driver’s license and reliable transportation.

WORK SCHEDULE:

• Monday–Friday, 9 AM–5 PM
• Evening and weekend availability as needed for special events, community engagement, and crisis response situations.

Job Type: Full-time

Pay: $75,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Paid time off

Schedule:

• 8 hour shift

Work Location: In person

Salary : $75,000