What are the responsibilities and job description for the Member Services Agent position at Spanish Peaks Mountain Club?
Excellent Service is at the heart of what we do here at Spanish Peaks Mountain Club. Our team knows our associates are our best asset, and we treat our associates as we do our members: with kindness, humility and respect. Spanish Peaks is a private community situated on 3,500 acres nestled at 7,700 feet in stunning Big Sky, Montana. We are about 40 miles away from Bozeman, Belgrade, and West Yellowstone, Montana.
The Member Services Agent is responsible for ensuring a wonderful member experience through excellent customer service. This position plays an integral role in the guest’s stay as the Concierge is often one of the first individuals that a guest interacts with.
ESSENTIAL FUNCTIONS:
Job duties include; although are not limited to:
- Greeting guests with friendly and sincere welcome
- Providing information and assistance to guests regarding club attractions or points of interest
- Actively engages to get to know members and their preferences
- Booking reservations for guests both within the club and at outside facilities
- Properly logging guests requests and performing follow up with guests
- Familiarizing oneself with each day’s arrival and group activities
- Maintaining communication with other departments regarding guest activity or special needs as necessary
- Ensuring any incoming and outgoing packages are logged and delivered appropriately
- Monitoring and scheduling Valet and booking guest transportation with Club's contracted vendor
QUALIFICATIONS
- College degree preferred
- Minimum of two years’ experience in a club preferred
- Minimum of two years’ experience in customer service
- Excellent telephone etiquette
- Exceptional guest recovery skills
- Excellent organizational and time management skills
- Strong knowledge of MS Office, including Word, Excel, PowerPoint and Outlook
- Must possess a positive attitude
- Must be willing to participate in a learning environment
- Must integrate company values throughout all interactions
- Must be able to quickly and effectively adapt to using new software products
- Must be dependable and available to work within the hotel on weekends, nights and/or holidays based on business demands
- Must have a valid driver's license
PHYSICAL REQUIREMENTS
Must be able to stand for an extended period of time, approximately six hours. Must be able to bend, stoop, squat, and stretch to fulfill tasks. This position requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.
For more information about Spanish Peaks Mountain Club, visit https://spanishpeaks.com/.
Spanish Peaks offers great benefits including:
- Free transportation to and from Bozeman
- Complimentary shift meals
- Free Ski Pass to Big Sky Resort or Wellness Bonus (Full-time associates only)
- 401k eligibility and bi-weekly match
- Discounted Employee Housing in Big Sky or Gallatin Gateway
- Discounts to over 1000 retailers through ADP LifeMart and Expert Voice
- End of season Employee Appreciation Day
- Daily Pay through ADP
- Access to Employee Store in Bozeman
- Free Associate Shuttle from Big Sky Town Center to Clubhouse
- 2 Skyline Passes to Bozeman per month
LMLC Operations, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
