What are the responsibilities and job description for the Call Center Representative position at SPAR Inc.?
Overview
Call Center Representative
SPAR, a worldwide leader in consumer solutions, is growing, and we want YOU to be part of our expanding team! We’re hiring Call Center Representatives who are passionate about delivering exceptional customer service.
If you thrive in a fast-paced environment, enjoy problem-solving, and have excellent communication skills, we’d love to hear from you.
Bilingual English/Spanish speakers are highly encouraged to apply!
Why Join Us?
- Competitive Pay – Earn for your skills and dedication
- 401(k) & Roth Retirement Plans – Secure your future
- Career Growth & Training – Invest in your professional development
Your Role:
- Handle high-volume inbound and outbound calls
- Process transactions, including credit card payments
- Resolve customer concerns professionally and efficiently
- Maintain detailed order notes within our system
- Request and deliver COIs (insurance documents)
- Use Text Request Software to communicate with customers and technicians
- Utilize Google Maps for geographic order management
- Cross-train as a Dispatcher and provide support when needed
What You Bring to the Team:
- Strong verbal & written communication skills
- Ability to multi-task in a fast-paced setting
- Excellent problem-solving & active listening skills
- Attention to detail & accuracy in order processing
- Customer-focused mindset with empathy and patience
- Adaptability & initiative to take on new challenges
- Bilingual in English & Spanish is a plus!
Additional Requirements:
- Dedicated, quiet, and distraction-free work area
- High-speed internet connection for seamless communication
- Flexible availability to accommodate business needs
Ready to join a dynamic and innovative team?
APPLY TODAY!
DISCLAIMER: The preceding description is not designed to be a complete list of all duties and responsibilities required.
SPAR has over 50 years of experience in retail and consumer goods, serving some of the world's best companies. We offer end-to-end services to ensure our client's product is available and presented most compellingly. We focus on our client's return on investment (ROI) by applying our unique software solutions, experienced resources, and passion for results.
SPAR provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. SPAR prohibits workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. In addition to federal law requirements, SPAR complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. Improper interference with the ability of SPAR's employees to perform their job duties may result in discipline up to and including discharge.
