What are the responsibilities and job description for the Avaya Site Admin position at SPAR Information Systems LLC?
Avaya Site Admin - 6.0.07
Communication Manager - 8.1
CMS - R19
SBC - 8.1.3.2-38-22279
Linux:Redhat
VMware:6.5 and 7 vsphere
Nutanix:It is a hyperconverged server that runs the phone system.
Detailed JD
Communication Manager - 8.1
CMS - R19
SBC - 8.1.3.2-38-22279
Linux:Redhat
VMware:6.5 and 7 vsphere
Nutanix:It is a hyperconverged server that runs the phone system.
Detailed JD
- Experience with Avaya products. Each phone system platform is different, utilizes different terminology, etc. Alvin can teach/train the candidate on the proper terminology with the Avaya platform, it would be easier if they already have experience with Site Administrator, System Manager, Session Manager, Avaya Call Recording System, etc.
- Experience with VMware and/or Nutanix. Virtualized systems are quite a bit different than physical systems and having experience with VMware will be helpful in ensuring servers have the resources they need and experience with Nutanix or hyperconverged physical systems will help with making sure the physical resources we need will be available and/or ordered in a timely fashion.
- Some experience with networking. Understanding of IP addresses, network flows, firewalls, ACL's, etc. Having this knowledge base will help with troubleshooting and identifying where an underlying issue may lie. For example, when we migrated to Avaya Workplace, the first issue was due to configuration with the application itself. Then as we deployed it, we identified another issue and at first we believed it resided with the configuration but after deeper troubleshooting, I was able to provide examples to the network team to show the issue resided on the wireless network regarding ACL's, etc. Bonus if they have experience with Wireshark.
- Linux - while we typically do not have CMD line and/or Root access to the linux-based servers for the Avaya products and rely on Cerium Networks to make adjustments on those servers, having experience with Linux will help assist when working with a Cerium engineer along with helping me learn Linux.
- Understanding our customer base is our co-workers. I know it is sometimes difficult to understand that we need to treat our co-workers in a way that we would assist a client because you become more familiar with a co-work and may feel there is more latitude there but at the end of the day, to provide the best service and prevent hostilities, we have to understand while they are our co-workers, they are also our client, the people we are providing a service to.
- Understanding the basics of troubleshooting. While we have contracts for support with Cerium and/or Avaya, it can be hours or days before we may get a response based on the severity of the issue. Alot of times, simple research of the problem and our basic troubleshooting steps will lead to us resolving the issue without having to wait for an engineer from our vendor to get back to us.
- Site Admin - 6.0.07
- Communication Manager - 8.1
- CMS - R19
- SBC - 8.1.3.2-38-22279
- Linux:Redhat
- VMware:6.5 and 7 vsphere
- Nutanix:It is a hyperconverged server that runs the phone system. Notes for WFM or TAAvaya:Site Admin - 6.0.07Communication Manager - 8.1CMS - R19SBC - 8.1.3.2-38-22279 Linux:Redhat VMware:6.5 and 7 vsphere Nutanix:It is a hyperconverged server that runs the phone system.
