What are the responsibilities and job description for the Customer Service Analyst position at SPAR Information Systems LLC?
Candidate should be working from 6 AM EST - 2 PM EST
JOB SUMMARY : Responsible for receiving all telephone or automated requests for IT assistance, ensuring that the request or problem is accurately recorded and fulfilled within established timeframes.
PRIMARY DUTIES :
Primary duties may include, but are not limited to :
- Handles basic technical problems via the telephone and resolves first line customer issues.
- Logs and manages calls while utilizing the correct procedures.
- Handles specialized functions including fulfilment and special projects.
- Make appropriate and timely referrals of any requests that cannot be immediately resolved..
REQUIREMENTS :
PREFERRED QUALIFICATIONS :
Comments : Networking, Configuration Management, Telecommunication
