Demo

Senior Help Desk Support

SPAR Information Systems LLC
Columbus, GA Full Time
POSTED ON 3/5/2025
AVAILABLE BEFORE 4/28/2025
Responsible for receiving all telephone or automated requests for IT assistance, ensuring that the request or problem is accurately recorded and fulfilled within established timeframes.

Primary Duties

Primary duties may include, but are not limited to:

  • Handles basic technical problems via the telephone and resolves first line customer issues.
  • Logs and manages calls while utilizing the correct procedures.
  • Handles specialized functions including fulfillment and special projects.
  • Make appropriate and timely referrals of any requests that cannot be immediately resolved..

Requirements

  • Requires an AA/AS degree in Information Technology, Computer Science or related field of study and minimum 1 year experience with personal computers, computer networking, telecommunications or configuration management troubleshooting experience; or any combination of education and experience, which would provide an equivalent background.

Preferred Qualifications

  • 2 years customer service experience strongly preferred.
  • Knowledge and use of SD tools strongly preferred.
  • Technical knowledge of personal computer hardware and software, networking; telecommunications, applications, and/or configuration management strongly preferred.

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a Senior Help Desk Support?

Sign up to receive alerts about other jobs on the Senior Help Desk Support career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$62,988 - $78,225
Income Estimation: 
$70,114 - $86,563
Income Estimation: 
$54,256 - $67,602
Income Estimation: 
$62,988 - $78,225
Income Estimation: 
$62,988 - $78,225
Income Estimation: 
$70,114 - $86,563
Income Estimation: 
$109,702 - $143,233
Income Estimation: 
$150,767 - $193,289
Income Estimation: 
$45,792 - $56,381
Income Estimation: 
$54,256 - $67,602
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at SPAR Information Systems LLC

SPAR Information Systems LLC
Hired Organization Address Bellevue, WA Full Time
Job Details Hello Everyone, Hope you are doing good!!!! My name is Pavan and I work with SPAR Information System., I hav...
SPAR Information Systems LLC
Hired Organization Address West Chester, PA Full Time
Job Details Hello Everyone, Hope you are doing good!!!! My name is Pavan and I work with SPAR Information System., I hav...
SPAR Information Systems LLC
Hired Organization Address West Chester, PA Full Time
Job Details Hello All, Hope you are doing great Please go through the job description and let me know your interest. Job...
SPAR Information Systems LLC
Hired Organization Address New York, NY Full Time
Job Details Role: Desktop Support Engineer Location: NYC, NY (M-F onsite) Duration: 6 Months Mandatory Areas Must Have S...

Not the job you're looking for? Here are some other Senior Help Desk Support jobs in the Columbus, GA area that may be a better fit.

Help Desk Technician - II

Acom Integrated Solutions, Columbus, GA

Help Desk Technician

InComm Payments, Columbus, GA

AI Assistant is available now!

Feel free to start your new journey!