Desktop Support Engineer--New York

Role: Desktop Support Engineer

Location: NYC, NY (M-F onsite)

Duration: 6 Months

Mandatory Areas
Must Have Skills
Desktop Support
L2 Support
IT support

Job description:
Client is looking for talented and creative Support Analyst who will be working with one of the leading FinTech company in the US.
The ideal candidate should have the ability to work creatively and analytically in a problem-solving environment.
The ideal candidate must possess excellent written and verbal communication skills with the ability and knowhow to collaborate effectively with domain experts and IT leadership team.

The Support Analyst will provide support to End Users on a variety of computing issues.
Job Responsibilities and Functions

Diagnose, resolve, and follow-up on issues relating to various user computing issues
Provide technical support by phone, remote access, deskside, or site visits as required
New hire device setup/Imaging

Experience utilizing ticketing systems
Ensure tickets are accurately documented and resolved in accordance
Device inventory management Position may require working extended hours or occasional night/weekend as required
Excellent communication skills both verbal and written
Ability to multi-task in a fast-paced environment
Office 365 Productivity Tools VPN troubleshooting/connectivity
Mobile Device Support
Follow client Compliance standards

Preferred Qualifications
3 year(s) relevant technical field experience Windows 10 support experience Prior Help Desk experience
Prior ticketing system experience, such as ServiceNow
Ability to write clear, concise documentation
Ability to provide excellent customer service in person, over phone, through email, and using remote tools Attributes for Success
Strong written and verbal communication skills
Focus on customer service
Desire to work in a team environment
Strong work ethic Ability to balance workload while maintaining high standards, EUC L2 with Scripting experience

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.