Sales Associate - PT Napa

• Deliver exceptional customer service in alignment with established standards, ensuring satisfaction and loyalty.
  
• Build and maintain strong relationships with customers, vendors, and team members to foster a collaborative sales environment.
  
• Address and resolve customer inquiries promptly and efficiently, escalating to management as needed.
  
• Proactively recommend and guide customers toward suitable cannabis products based on their preferences and needs.
  
• Communicate the features, benefits, and effects of different cannabis products to customers.
  
• Accurately process sales transactions using the Point of Sale system, including cash, ACH and card payments.
  
• Uphold strict controls to protect company assets and minimize risk under management’s guidance.
  
• Set up, organize, and maintain product displays, ensuring an inviting sales floor.
  
• Assist with merchandise replenishment, inventory monitoring, and participating in regular stock counts.
  
• Facilitate customer account setup and data entry, ensuring accurate records in the database.
  
• Leverage upselling and cross-selling techniques to maximize transaction value and promote complementary products.
  
• Consistently meet and exceed Key Performance Indicators (KPIs), such as conversion rates, average transaction value, loyalty sign ups and total sales.
  
• Collaborate with team members to achieve store-wide sales goals and coordinate company promotional strategies.
  
• Answer incoming calls and route them appropriately to support customer engagement.
  
• Maintain an organized inventory of promotional materials and other supplies.
  
• Ensure cleanliness and visual appeal of the dispensary, including daily housekeeping tasks.
  
• Foster a professional and respectful work environment that prioritizes trust and teamwork.
  
• Adhere to HIPAA/PII guidelines to maintain customer confidentiality.
  
• Provide a welcoming orientation to new customers, introducing them to the dispensary’s offerings and layout.
  
• Stay informed about industry trends, product innovations, and best practices to identify new sales opportunities.
  
• Achieve and exceed sales targets through a consultative selling approach.
  
Perform other sales-related duties as required.

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Requirements

PERFORMANCE REQUIREMENTS:

• Availability to work varied shifts, including nights, weekends, holidays, and special events.
  
• Consistently uphold high customer service and sales standards.
  
• Communicate effectively and professionally with customers and team members.
  
• Demonstrate a solid understanding of cannabis products and their uses.
  
• Exhibit initiative in meeting customer needs and exceeding sales goals.
  
• Possess strong problem-solving and interpersonal skills.
  
• Display proficiency with point-of-sale systems and cash handling.
  
• Thrive in a fast-paced, evolving environment while maintaining high standards.
  
• Show strong organizational skills and adaptability.
  
• Commit to personal accountability and ownership of responsibilities.
  
• Stay informed on cannabis strains, genetics, cultivation practices, and effects.
  
• Approach work with patience, flexibility, and a commitment to customer satisfaction.
  
• Leverage promotional campaigns and events to boost sales and engage customers.
  
• Maintain awareness of competitor offerings to position SPARC’s products effectively.

Benefits

Voluntary Life Insurance

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Employer paid Life and LTD

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Hospital/Accident/Critical Illness Indemnity

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Commuter FSA

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401(k) Retirement

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Pet Insurance

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Employer paid Employee Assistance Plan

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Employee discount

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Employee dispensary credit/allowance

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Free snacks at all SPARC locations

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• Tip pool distribution



Sales bonus incentives

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7 days paid Holidays per year

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Vacation accrual

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9 days sick leave

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• 2 Paid personal days - Birthday and Anniversary