What are the responsibilities and job description for the Front Desk Agent position at Spark by Hilton Daleville Roanoke North?
Overview
We are seeking a dedicated and professional Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment. Multilingual candidates are encouraged to apply, as they will enhance our guest relations.
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently while ensuring accuracy in guest information.
- Handle phone systems to respond to inquiries, make reservations, and provide information about hotel services.
- Maintain guest relations by addressing concerns and resolving issues promptly.
- Perform night audit duties as required, ensuring all financial transactions are accurately recorded.
- Collaborate with other hotel departments to ensure seamless service delivery.
- Keep the front desk area organized and presentable at all times.
- Provide information about local attractions, dining options, and hotel amenities to enhance guest experience.
Requirements
- Previous experience in a front desk or customer service role within the hospitality industry is preferred.
- Strong understanding of phone etiquette and effective communication skills.
- Ability to multitask and manage time effectively in a busy environment.
- Knowledge of hospitality management principles is an advantage.
- Proficiency in additional languages is highly desirable for enhancing guest relations.
- Must possess a positive attitude and a passion for providing outstanding service.
- Flexibility to work various shifts including nights, weekends, and holidays as needed.
Join our team as a Front Desk Agent and be part of creating memorable experiences for our guests!
Job Type: Part-time
Pay: $12.00 - $14.00 per hour
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Every weekend
- Holidays
- Morning shift
- Night shift
- Overnight shift
Experience:
- Hotel experience: 1 year (Required)
Ability to Commute:
- Daleville, VA 24083 (Required)
Work Location: In person
Salary : $12 - $14