What are the responsibilities and job description for the Hotel Front Office Manager position at Spark by Hilton (Opryland Area)?
Job Overview
Three Springs Hospitality Management is seeking a dedicated and experienced Hotel Front Office Manager for our BRAND-NEW Spark by Hilton (Oprlyland area) to oversee the daily operations of our front desk team. The ideal candidate will possess strong leadership skills and a passion for providing exceptional guest service in a hospitality environment. This role requires effective communication, problem-solving abilities, and a keen attention to detail to ensure a seamless experience for our guests.
Responsibilities
- Manage front office operations, including guest check-in and check-out processes.
- Supervise and train front desk staff, ensuring adherence to hotel policies and procedures.
- Handle guest inquiries, complaints, and requests with professionalism and courtesy.
- Oversee night audit procedures, ensuring accurate financial reporting and reconciliation.
- Maintain high standards of customer service, fostering positive guest relations.
- Coordinate with other departments to ensure smooth operations and guest satisfaction.
- Monitor front desk performance metrics and implement improvements as needed.
- Assist in developing and implementing front office policies and procedures.
Qualifications
- Proven management role within the hospitality industry.
- Strong customer service skills with an emphasis on guest relations.
- Excellent phone etiquette and communication skills; or abilities are a plus.
- Familiarity with night audit processes is preferred.
- Ability to lead a team effectively while maintaining a positive work environment.
- Strong organizational skills with attention to detail in all aspects of work.
- Proficient in hotel management software and Microsoft Office Suite.
Join our team as we strive to provide outstanding service to our guests while creating an enjoyable work environment for our staff. We look forward to welcoming an enthusiastic Hotel Front Office Manager who shares our commitment to excellence in hospitality.
Job Type: Full-time
Pay: $48,000.00 - $50,000.00 per year
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- On call
- Weekends as needed
Education:
- High school or equivalent (Required)
License/Certification:
- Driver's License (Preferred)
Ability to Commute:
- Nashville, TN 37214 (Required)
Ability to Relocate:
- Nashville, TN 37214: Relocate before starting work (Required)
Work Location: In person
Salary : $48,000 - $50,000
