What are the responsibilities and job description for the Front Desk Associate- FULL TIME AM/PM Shift position at Spark by Hilton Salt Lake City Airport?
Job Description
Job Description
Enjoy Hotel discounts around the world and rental car discounts that start the day you do!
Position Summary :
As a Front Desk Hotel Associate, you will be the friendly face that greets our guests upon arrival. Your role is essential in ensuring a smooth and pleasant experience for all visitors. Here are the key responsibilities :
- Guest Check-In and Check-Out : Efficiently handle guest arrivals and departures, ensuring accurate registration and payment processing.
- Reservations Management : Assist guests with room reservations, changes, and cancellations.
- Customer Service : Provide information about hotel amenities, local attractions, and answer guest inquiries.
- Room Assignments : Allocate rooms based on availability and guest preferences.
- Payment Processing : Verify credit card information and process payments.
- Problem Resolution : Address guest concerns promptly and professionally.
- Communication : Relay messages, handle phone calls, and assist with wake-up calls.
- Safety and Security : Follow protocols for guest safety and emergency situations.
Qualifications :
Benefits :
Join our team and be part of creating memorable experiences for our guests!
