What are the responsibilities and job description for the Front Desk Agent position at Spark by Hilton Southeast?
Overview
We are seeking a skilled and friendly Front Desk Agent to join our hospitality team. The ideal candidate will be responsible for providing exceptional guest service, ensuring seamless check-in and check-out processes, and maintaining a welcoming environment. This is a fantastic opportunity to work in a fast-paced and dynamic setting, utilizing your hospitality skills to deliver an outstanding experience for our guests.
Duties
- Welcome guests and handle their queries and concerns with a smile and a professional demeanor.
- Manage the front desk, handling check-ins, check-outs, and any other guest-related tasks.
- Provide accurate and timely information about hotel services and amenities.
- Process payments and handle any billing issues that may arise.
- Conduct night audits to ensure all financial transactions are accurate and up-to-date.
- Collaborate with other hotel staff to ensure guest satisfaction and resolve any issues that may arise.
- Utilize effective communication skills to handle phone calls and respond to guest inquiries.
- Maintain a clean and organized front desk area.
- Perform administrative tasks as required.
- Demonstrate a commitment to excellent customer service and a passion for delivering exceptional guest experiences.
Qualifications
- A strong background in hospitality management, with a focus on front desk operations.
- Proven experience in a similar role, preferably in a hotel or hospitality setting.
- Excellent communication and customer service skills.
- Ability to work effectively in a fast-paced environment.
- Proficiency in multiple languages is a significant advantage, particularly in languages that are commonly spoken in the region.
- A positive attitude and a willingness to learn and adapt to new situations.
Skills
- Bilingual or multilingual
- Customer service
- Front desk
- Guest relations
- Hospitality
- Hospitality management
- Night audit
Job Type: Full-time
Pay: $12.04 - $14.00 per hour
Benefits:
- Free parking
Schedule:
- Evening shift
- Holidays
- Morning shift
- Overnight shift
Ability to Commute:
- Corpus Christi, TX 78411 (Required)
Ability to Relocate:
- Corpus Christi, TX 78411: Relocate before starting work (Required)
Work Location: In person
Salary : $12 - $14