What are the responsibilities and job description for the Front Desk Agent position at Spark by Hilton?
Job Overview: We are seeking a friendly and customer-oriented individual to join our team as a Front Desk Agent. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience during their stay. If you have excellent communication skills, a passion for hospitality, and enjoy working in a fast-paced environment, we would love to hear from you. Duties: - Greet guests with a warm and welcoming demeanor - Check-in and check-out guests efficiently and accurately - Provide information about hotel amenities, local attractions, and dining options - Handle guest inquiries, requests, and complaints promptly and professionally - Operate phone systems to answer incoming calls and transfer to appropriate departments - Assist with night audit duties as needed - Maintain cleanliness and organization at the front desk area - Collaborate with other hotel staff to ensure smooth operations Requirements: - Previous experience in a front desk or guest service role is preferred - Excellent customer service skills with the ability to handle difficult situations tactfully - Strong verbal and written communication skills - Bilingual or multilingual abilities are a plus - Proficient in using computer systems for reservations, check-ins, and check-outs - Familiarity with hotel operations and hospitality management principles - Ability to work flexible schedules including evenings, weekends, and holidays At our hotel, we strive to create a positive work environment where our employees can grow and succeed. We offer competitive pay rates, opportunities for career advancement, and a supportive team atmosphere. Join us as a Front Desk Agent and be part of our commitment to delivering exceptional guest experiences. Note: This job description is intended to provide an overview of the responsibilities and requirements of the position. It is not all-inclusive and duties may vary based on business needs.
Job Types: Full-time, Part-time
Pay: $14.00 - $15.00 per hour
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Night shift
- Overnight shift
Ability to Commute:
- Ormond Beach, FL 32176 (Required)
Ability to Relocate:
- Ormond Beach, FL 32176: Relocate before starting work (Required)
Work Location: In person
Salary : $14 - $15
