What are the responsibilities and job description for the Front Desk Associate position at Spark by Hilton?
Description:
As a Front Desk Associate you are responsible for providing our guests with the highest level of service possible in an efficient, courteous and professional manner while assisting them with the check-in and check-out process and assisting with travel and/or activity arrangements.
What will I be doing?
Key responsibilities of a Front Desk include:
- Checking guests in and out of the hotel in an efficient, courteous, and professional manner
- Ensuring that special requests are noted and fulfilled
- Communicating with all departments regarding in house VIPs and any special requests/needs
- Promoting and selling special hotel programs, special rate packages, and upgrades when appropriate
- Informing guests of hotel services, features and room amenities
- Providing information and/or answering questions about local area attractions and things to do
- Assisting guests with travel and activity arrangements prior to their arrival
- Coordinating all guest requests for special arrangements or services in a courteous and efficient manner
- Answering the telephone in a professional manner and assisting guests with any questions, directions, etc.
- Managing and resolving all guest complaints and compliments in a professional and courteous manner
- Maintaining an up to date working knowledge of all property amenities as well as any special events
- Closing and securing the property at the end of the business day
- Performing closing paperwork duties including, but not limited to, auditing all charges and postings, reconciling daily activity, and closing all accounts in preparation for the new business day
Job Types: Full-time, Part-time
Pay: $13.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 8 hour shift
- Holidays
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: In person
Salary : $13
