What are the responsibilities and job description for the Night Auditor/Front Desk Clerk position at Spark by Hilton?
Responsibilities: - Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently and accurately -
- Provide information about hotel facilities, services, and local attractions -
- Handle guest inquiries, requests, and complaints promptly and courteously - Assist with reservations and room assignments -
- Maintain accurate guest records and ensure confidentiality of information - Process payments and maintain a balanced cash drawer -
- Collaborate with other hotel departments to ensure guest satisfaction -
- Perform night audit duties as needed
Experience: - Previous experience in a front desk or customer service role preferred - Strong guest relations skills with the ability to provide exceptional customer service - Bilingual/multilingual skills are a plus - Knowledge of hotel operations and hospitality industry practices - Familiarity with phone systems and excellent phone etiquette - Ability to handle difficult situations with professionalism and composure - Detail-oriented with strong organizational and multitasking abilities - Proficient in computer systems, including reservation software Please note that this job description is not exhaustive and additional responsibilities may be assigned as needed.
Summary
As a Night Auditor/Front Desk Clerk, you will be essential in delivering outstanding customer service and managing guest relations during the night shift. Your responsibilities will include performing night audits, handling front desk operations, and ensuring a seamless check-in and check-out process. With your core skills in hospitality and phone etiquette, you will assist guests with inquiries and resolve any issues. Your multilingual abilities and hotel experience will enhance our guests' stay, making you a vital part of our team dedicated to providing a welcoming and efficient atmosphere.
Job Types: Full-time, Part-time
Pay: $16.00 - $18.00 per hour
Expected hours: 20 – 40 per week
Benefits:
- Employee discount
- Flexible schedule
- Free parking
- Paid time off
Schedule:
- 10 hour shift
- Evening shift
- Holidays
- Night shift
- Overnight shift
Ability to Commute:
- Mesa, AZ 85212 (Required)
Ability to Relocate:
- Mesa, AZ 85212: Relocate before starting work (Required)
Work Location: In person
Salary : $16 - $18
