Field Service Technician

Job Description

Job Description

Job Title : Field Service Technician

Location : Waukesha, WI

Summary :

The Field Service Technician performs and coordinates installations, troubleshooting of

machinery related to the following, but not limited to : Graphic Arts, Bindery, Finishing, and

Packaging equipment. Training on machinery is provided during first 90 days.

Responsibilities :

• Field Service Technicians travel to customer sites, plan, and perform a wide range of

duties to install, demonstrate and instruct customer's employees in the operation of

machinery at the customer's plant.

and operating procedures; provide technical and practical answers to customer's questions

or problems

specifications to assist with or install new machines and upgrade as required; responsible

for installations of various sections and complete machines and adjustments as necessary

to ensure proper operation

equipment; determine root cause of trouble; prepare report of findings and solutions to

problem

facility and assessing manpower needs

least 20 weeks a year will be considered

Qualifications :

to the following types of machinery : Die Cutters, Foil Stampers, Folder Gluers, Window

Patching Machines, Tray Formers, Paper Cutters, Cutters, Pile Turners, Film Laminators

and / or other converting / web related machinery.

communicate with internal and external customers.

attitude and providing exemplary customer service.

within parameters of instructions given, prescribed routines, and standard accepted

practices.

orally.

help others.