Instructor

Senior Technical Instructor

Location: Hoffman Estates with travel to clients and travel to our location in MI

We are currently searching for a Senior Technical Instructor – Customer Service to present training programs to customers, distributors, and our personnel.

Primary responsibilities will include:

• Provide technical training for customers, distributors, and employees to support the Canadian office.
• Teach company curriculum, the classes will contain the following:
• Power Point Presentations with Objectives and tasks
• Detailed Instructor outlines
• Student outlines and handouts
• Objective-based exercises
• Pre-test and post tests
• The use of simulators or machine tools
• Report on discrepancies between product and documentation to appropriate departments
• Suggest improvements to the class curriculum
• Prepare and maintain classrooms, training simulators and laboratory and the training office area to ensure a “Best in Class” training experience for the students.
• Provide feedback to improve our employee culture and customer experience.
• Provide support to customers and departments by answering technical questions and advising appropriate action to resolve a problem.
• Will be required to provide technical support to the Technical Service staff including traveling to the customer site.
• To work closely with the training group to maintain a common approach and technique.

The ideal candidate will have the following experience and education:

• A Post-Secondary Diploma or Degree in Electronics, Electrical or mechanical trade certificate preferred. Or bachelor’s degree in education, Instructional Design, technical related field, or equivalent relevant experience.
• Experience with production automation process operations and functionality preferred.
• Automotive automation experience. Mechanical, electrical troubleshooting, tear down and repair experience.
• A minimum of five-years technical work experience preferred
• Understand basic Electrical, Mechanical and Pneumatic theory
• Proficient Electronic and Basic Electrical and Mechanical print reading
• Ability to learn, understand, and write code programs and interface with other technical writers and instructors for the purposes of project coordination, continuity, and completion
• Ability to identify process inefficiencies and suggest solutions to eliminate them
• Must have or be able to obtain a valid driver’s license and passport.
• Must be able to drive throughout the organization’s service area for business as required.

What we offer:

Market competitive pay and benefits programs, as well as opportunities for advancement, knowledge and skill development, and recognition of individual achievements.

In addition, we offer the following benefits to our employees:

• Medical, Dental & Vision Insurance
• Life Insurance
• Defined Contribution Pension Plan
• Short-Term & Long-Term Disability Plans
• Tuition Reimbursement
• Employee Assistance Program
• Generous Holiday & Vacation Program

About Spark Talent Acquisition:

Spark Talent Acquisition is a recruiting and staffing company that connects great talent with great employers. We understand that finding a new position can be stressful and identifying top talent can be challenging. For us to maximize successful placement and retention, we start by listening to and understanding each of our clients. We believe in face-to-face interaction and having a solid understanding of our client’s business before placement. We pride ourselves in team development as it matches our purpose as an organization to continually create career opportunities.