What are the responsibilities and job description for the Community Support Specialist position at Spark Theory Innovations?
Spark Theory Innovations is a sales and customer service firm that provides sustainable Community Support around the El Paso area. We are seeking someone articulate, bright, and detailed-oriented for our Community Support Specialist role! Our Community Support Specialist will train directly with our group of leaders to learn all entry-level duties and everyday responsibilities.
Our Community Support Specialists do an incredible job at providing direct support to our telecom partner's brand. The company's mission is to have our Community Support Specialist spread the word of our mission and make the community better. This candidate will provide immediate customer assistance such as assessments, education on the client and their community resources, and help with tracking confidential customer information.
Community Support Specialist Duties:
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Our Community Support Specialists do an incredible job at providing direct support to our telecom partner's brand. The company's mission is to have our Community Support Specialist spread the word of our mission and make the community better. This candidate will provide immediate customer assistance such as assessments, education on the client and their community resources, and help with tracking confidential customer information.
Community Support Specialist Duties:
- Reach out directly to consumers and educate them on the products and services offered by our clients
- Prepare applications and forms for donors for client and customer tracking
- Support the Community Support Specialist team by completing comprehensive reports that are thorough and accurate
- Take the initiative and resolve escalations or objections from community members to explain our mission
- Represent the company in a professional manner at community events and networking gatherings
- Ensure courteous and efficient service is provided to all customers
- Support other members of your team as well as cross-functional team members by showing participation in meetings and training classes
- Bachelor’s degree or Associate’s degree in Business, Management, or Administration is preferred
- Comfortable taking the initiative to enhance skills and corresponding with multiple departments and clients
- Prior history delivering excellent customer service is a plus
- Working in customer service, sales, or community outreach
- Excellent problem solving and organization skills
- Self-motivated and eager to exceed expectations
- Excellent time management skills and ability to adhere to a schedule
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