Patient Care Assistant/Intake Specialist in Lake Nona

Patient Care Assistant

COMPANY DESCRIPTION

Oasis Behavioral Health is a highly experienced and quickly growing psychiatric practice that is looking to add to our team to help us fulfill our mission to extend mental health care to all North & South Carolina through a skilled and compassionate team.

JOB SUMMARY: Handle and process all patient incoming inquiries..

EDUCATIONAL REQUIREMENTS:

• High school diploma or equivalent required
• Advanced Degree or Certification preferred

KNOWLEDGE, SKILLS, AND ABILITIES:

• Excellent organizational skills with attention to detail and ability to follow through on tasks.
• One plus years of work experience in a physician practice
• Proficient using email and google drive (docs, sheets, etc)
• Knowledge of practice management and electronic health record software
• Strong time management skills with ability to multi-task and prioritize work according to urgency.
• Strong and clear written and verbal communication skills and cheerful attitude
• Excellent interpersonal, customer service skills, and telephone skills.
• Ability to work independently as well as part of a team.
• Ability to work in a fast-paced environment while maintaining a calm demeanor.
• Ability to maintain composure under pressure in stressful situations (e.g., during emergencies, upset visitors).

EXPERIENCE

• At least one year of administrative and customer service experience is required.

Responsibilities include, but are not limited to, the following:

General Patient Care

• Welcome patients and visitors by greeting them in a warm and friendly manner, either in person or on the telephone and answering or referring to inquiries.
• Optimize patients’ satisfaction by notifying appropriate staff of their arrival.
• Answer a multi-line phone system, manage calls ensures action taken is documented appropriately in the patient chart or routing them to the proper extensions or taking messages and delivering them within our message system.
• Responsible for all incoming inquiries, both written and verbal, from patients and health insurance carriers
• Retrieve and responde all voicemails, texts and portal messages each morning at arrival, during the day and make sure all were responded before leaving the day.
• Responsible for all incoming physician calls (ie: doctor to doctor, vendor, personal, etc)
• Assist with scheduling prescreen new patient appointments.
• Reviews new patient and new complaint charts at least 48 hours in advance of scheduled appointment to ensure chart is properly built and insurance is verified
• Keep appointments on schedule by reminding patients and participants of their appointment the day before. Provide necessary information to patients or participants to ensure they are prepared for the scheduled visit.
• Send invoice and or collect payment for all visit the day before
• Directs written and telephone inquiries to Patient Care Coordinator in a timely manner when unable to assist the person requesting information
• Processes correspondence related to the physician’s practice (ie: disability forms, FLMA forms, letters, etc.)
• Ensure work, reception and waiting area is well maintained, neat and clean
• Responsible for office supply inventory, including checking, ordering and stocking supplies
• Maintains patient confidentiality; complies with HIPAA and compliance guidelines established by the practice
• Contribute to team effort by assisting with additional duties and when support is requested
• Attends continuing education courses and meeting as requested
• Completes all other duties as assigned by the Patient Care Coordinator
• Conforms to uniform and dress code, personal hygiene and good grooming.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Typical Physical Demands

• Work may require sitting for long periods of time at a desk and working on a computer, and also stooping, bending and stretching for files and supplies.
• Position requires manual dexterity sufficient to operate a keyboard, computer, telephone, calculator, copier, and such other office equipment as necessary.
• Must be able to lift up to 15 pounds at times.

Typical Working Conditions Normal office environment. Employees must work well under pressure and may be required to work flexible hours.

Job Type: Part-time or Full Time

Benefits:

• Simple IRA matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 5 hour shift
• Day shift
• Monday to Friday 8am-1pm or 1pm-6pm

Experience:

• Bilingual (English and Spanish) (Preferred)
• physician practice: 2 years (Preferred)
• practice management and electronic health record software: 1 year (Required)

Work Location: In person

Job Type: Part-time

Pay: $16.00 - $18.00 per hour

Benefits:

• Flexible schedule

Physical Setting:

• Outpatient

Experience:

• Medical office: 1 year (Preferred)

Language:

• Spanish (Preferred)

Ability to Commute:

• Orlando, FL 32832 (Required)

Work Location: In person

Salary : $16 - $18