What are the responsibilities and job description for the Collections Specialist position at Sparks Group?
Job Description
Job Description
Job Summary / Company :
Sparks Group has teamed with several prominent and successful companies in the Jacksonville, FL area to identify B2B Collections Specialists for contract, contract-to-hire and direct hire opportunities.
Responsibilities :
- Notify customers of delinquent accounts by telephone, email and / or mail
- Make regularly scheduled collection calls to provide customers with account balance information and ensure promises-to-pay are met
- Review billing discrepancies including over-payments and short payments and resolve in a timely manner by requesting a credit memo or issuing a refund
- Prepare small-balance write-offs according to company policies and procedures
- Recognition of significant credit risks and escalation of these matters are critical to sales and senior management when necessary
- Provide weekly and monthly reporting to sales department and direct supervisor on customer accounts
- Establish and maintain excellent working relationships with managed accounts
- Perform other duties as assigned
Qualifications / Background Profile :
This job is In-Person.
We offer several comprehensive benefits package including health and life insurance, paid and unpaid time off, and retirement and savings plans to qualifying employees.
Download the Sparks Group mobile app from Apple App Store or Google Play .
Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.
