What are the responsibilities and job description for the Customer Service/Help Desk Support Professional position at Sparks Group?
Job Description
Job Description
Sparks Group has partnered with a leading electric organization seeking an Customer Service / Help Desk Support Professional for a contract to hire opportunity. If you have at least 1 year of Tier 1 help desk experience apply now and call 703-620-6444
Help Desk Support Associate
We are seeking a customer experience focused and eager to learn Help Desk Support Associate who is driven by an environment that promotes continuing education, earned certifications and will go the extra mile to assist the person on the other end of the phone, chat or email.
What you will Do :
- Acts as first point of contact during normal business hours for end user’s technical issues, “how to” questions, and service requests
- Timely coordinates solutions between support staff and end users
- Accurately records and documents all details of the issue or service request, including categorization and priority into the IT help desk tool
- Provides Tier 1 support on complex or longer-running issues,and escalates issues to higher tier subject matter experts when needed
- Deploys, configures, and tracks all new and replacement assets (PC, laptops, mobile, printer devices)
- Provides remote access / VPN support
- Provides after hour support as assigned through on-call rotation.
What You Will Need :
This job is In-Person.
We offer several comprehensive benefits package including health and life insurance, paid and unpaid time off, and retirement and savings plans to qualifying employees.
Download the Sparks Group mobile app from Apple App Store or Google Play .
Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.
