What are the responsibilities and job description for the Product Support Rep 1 position at Sparks Group?
Job Details
Job Description
Sparks Group and a global leader in Information Services have partnered to find their next Product Support Representative! This contract position is hybrid, with weekly in office expectations in Hagerstown, MD. Shift is 11:00 am - 7:30pm. Apply today and give us a call at 301-926-7800.
Responsibilites:
- Respond to customer inquiries that include order entry, adjustments, subscriptions, and queries related to existing orders from multiple sources.
- Manage database records to maintain customer accounts, ensuring accurate entry and upkeep of all transactions according to business policies
- Manage information flow ensuring that enhancement requests, bugs, and other product issues are communicated.
- Assist with account lookup and navigation, as well as product access extensions, adjustments and/or related issues
- 1-2 years customer service experience
- experience with CRM systems
- Maintain professionalism and a high level of service
- Will need own equipment
- High School diploma or GED
- Microsoft 365
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This job is Hybrid Remote.
Pay Range: Salary $17.00 to $17.00
We offer several comprehensive benefits package including health and life insurance, paid and unpaid time off, and retirement and savings plans to qualifying employees.
Download the Sparks Group mobile app from Apple App Store or Google Play.
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Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.
Salary : $17
