What are the responsibilities and job description for the Customer Service Specialist position at Sparks Wiz Limited?
About the job Customer Service Specialist
Sparks Wiz Limited is a leading engineering consultancy firm dedicated to providing innovative and sustainable engineering solutions to a wide range of industries. Our team of experts works collaboratively to deliver high-quality services that meet our clients' needs and exceed their expectations.
The experience expected from applicants, as well as additional skills and qualifications needed for this job are listed below.
We are seeking a dedicated and detail-oriented Customer Service Specialist to join our team. The ideal candidate will be responsible for providing exceptional customer support, managing client communications, and supporting the day-to-day operations of our engineering projects.
Key Responsibilities :
- Client Interaction : Serve as the primary point of contact for clients, addressing inquiries, resolving issues, and providing information about our services.
- Project Support : Assist in coordinating and tracking project timelines, ensuring client requirements are met and communicated effectively to the engineering team.
- Communication : Maintain customer experience with regular communication with clients through phone, email, and in-person meetings, providing updates on project status and gathering feedback.
- Documentation : Prepare and maintain accurate records of client interactions, project progress, and service reports.
- Problem Resolution : Identify and resolve client concerns promptly, escalating complex issues to appropriate team members or management when necessary.
- Quality Assurance : Ensure that all client interactions are handled professionally and in accordance with company standards and policies.
- Team Collaboration : Work closely with the engineering team to relay client needs and ensure seamless project execution.
- Administrative Tasks : Perform various administrative duties such as scheduling meetings, preparing reports, and handling correspondence.
Qualifications :
Skills :
Why Join Us?
This position is also open to candidates in Jacksonville, Florida, Denver, Colorado, and Las Vegas, Nevada.
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