What are the responsibilities and job description for the Customer Success/Delight Analysts position at Sparktek?
Role : Customer Success / Delight Analysts
Location : Houston, TX (Onsite)
Duration : - Long Term
We are looking for customer success from Digital Media background who has Experience in Ads, Google Ads, Meta Ads, Social media Ads
Need to provide support to client via phone, email or chat and do upselling
Required :
- Self-service support
- Platform Access / Supplier Login
- In Platform Issue Resolution (Onsite / Offsite)
- Track KPI performance
- Identify under pacing / areas for optimizations
- Track performance pre and post recommendation
- Salesforce input
- Creating Cases
- Logging troubleshooting calls / issues in Chatter
- Proactive Support
- Identifying Upsell
- Bid Optimization
- Offshore will review campaign and provide recommendations
- Offshore will contact suppliers through email for implementation
- Offshore will close Salesforce case once optimizations are sent
