What are the responsibilities and job description for the Technical Support Specialist position at SparkWeb Interactive, Inc. d/b/a Order Desk?
A company is looking for a Technical Support Specialist to provide customer support primarily through email and video calls.Key ResponsibilitiesProvide technical support to customers via email and video callsTroubleshoot complex software issues and assist with escalated support ticketsCollaborate with the team to share insights and solutions for customer inquiriesRequired QualificationsMinimum 2 years of experience in email-based technical support in SaaS or a combination of technical and writing experienceExtensive experience troubleshooting complex software issuesAbility to explain technical concepts in a non-technical mannerFluency in both written and spoken EnglishAvailability to work between Pacific Standard Time hours of 9am to 6pm permanently
