Communication Technician

Communications technician job description

Responsibilities:

• Analyze, troubleshoot and resolve complex networking problems that impact business applications and services.
• Utilize IT Service Management tools to document, manage, and resolve operational, infrastructure or hardware incidents and request items. Working continuously on a task until completion or escalating to the next level support. Prioritizing and managing many open items at one time
• Monitor automated alerts generated by system management tools and make decisions on the most effective resolution
• 24/7 availability while on-call, including use of a cell phone off hours support and weekend on-call status
• Travel to field locations to restore services (Towers, Communication Shelters, Fiber Vaults, Well Facilities, and other field location that may house network equipment)
• Provide solutions to complex problems on the integration of various technologies including connectivity issues
• Install, configure, test and maintain operation of upgraded and new network related devices and services based on user- and service-defined requirements
• Deeply engaged with business units to ensure deadlines and objectives are well understood and met. Keep customer base informed of changes and issues within the field network environment
• Assist in identifying hardware / software needs and provide advice regarding current options, policies and procedures. Unbox, inventory, test, and install field communications hardware at sites in the work region. Work to join infrastructure to a cloud management platform, central management, and monitoring tools
• Schedule formal change requests to field network systems for firmware updates, security changes, and other configuration changes
• Set and achieve goals necessary for the optimization of field network focusing on people, processes and technology
• Responsible for success of assigned field network projects and the lifecycle including initiating, planning, budgeting, executing, procurement, documentation, closing, and continuous improvement. Utilize ServiceNow to document, manage, and report status about projects
• Coordinate asset and inventory management for field network infrastructure

Requirements :

• High School Diploma or GED equivalent required.
• Experience with RF, communications towers, and / or any telecommunications, networking experience preferred.
• Experience with fiber optic infrastructure preferred.
• In-depth understanding and troubleshooting skills of cabling infrastructure (Layer 1 - Fiber, Copper), common wired network devices, IP telephony, two-way radio, local area networks, wide area networks, and potential connectivity issues for each preferred.
• Experience working with internet networking technologies (TCP/IP, routing, switching) and optical transport technologies including networking and PTP RF experience with (Cisco network gear, Aviat and Cambium radio systems preferred.
• Experience with process improvement and automating repetitive workflows with software preferred.
• Track record of solving problems, setting strategic direction, and executing tactically
• Collaborative with peers in learning expert-level knowledge proactively before it is needed.
• Must meet all conditional job offer requirements including background, drug, hair follicle, MVR, agility, fit for duty

Job Types: Full-time, Contract

Pay: $21.79 - $30.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift

Ability to Commute:

• Whitsett, TX 78075 (Required)

Ability to Relocate:

• Whitsett, TX 78075: Relocate before starting work (Required)

Work Location: In person

Salary : $22 - $30