What are the responsibilities and job description for the Plumbing Customer Service Rep position at Spartan Plumbing, LLC?
Are you ready to join a fast-growing, customer-focused plumbing company where your role truly matters? Spartan Plumbing & Drain, located in Dayton, OH, is looking for a full- or part-time Plumbing Customer Service Rep. We offer this position a competitive pay range of $17 - $22 per hour (base plus commission), plus benefits including:
- Health insurance
- A 401(k) plan with a company match
- Paid vacation
- Paid personal time (PTO)
- Paid holidays
This position offers both full-time and part-time options with a typical schedule of 8 am - 5 pm, Monday to Friday. You should be available for occasional evening or weekend shifts to accommodate customer needs. We offer flexibility in hours, making this position a great fit for those seeking balance.
WANT TO KNOW MORE ABOUT OUR FAMILY-ORIENTED BUSINESS?
Here at Spartan Plumbing, LLC, a Nextar Company, we are dedicated to serving our customers in the Dayton, OH region. Family-owned and operated, we pride ourselves on meeting our customer's needs and strive to be in constant communication with our customers until the job is done and to their satisfaction. Our employees are the lifeblood of our company! We invest in their success by ensuring they are up-to-date on building codes, property design, construction, and how the local climate affects each job differently. We are a family-based company, so we thrive on working as a team to accomplish a common goal of servicing our great community.
DO YOU MEET THESE QUALIFICATIONS?
- High school diploma or equivalent
- Strong communication skills and problem-solving abilities
- Ability to multitask in a fast-paced environment
- Proficiency in scheduling software, using email, and using phone systems
- A friendly, reliable, and team-oriented attitude
- Eagerness to grow within the company
Experience in customer service or a call center is preferred. Experience in the plumbing or HVAC industry is also a plus.
WHAT WILL YOU DO AS A PLUMBING CUSTOMER SERVICE REP?
As a full- or part-time Plumbing Customer Service Rep, you will be the first point of contact for customers calling in for plumbing services. Each day, you will answer inbound calls professionally, helping customers with their needs and scheduling service appointments through our software system. You will communicate clearly with customers to ensure they understand the services we offer and gather accurate information to ensure smooth operations. Throughout your day, you will coordinate with field technicians and management to ensure that each job is scheduled and completed seamlessly. You'll handle customer concerns and rescheduling needs, always with empathy and efficiency, ensuring every customer interaction reflects the Spartan Plumbing & Drain commitment to excellence. Following up on leads, estimates, or missed appointments will also be part of your daily tasks, and you'll be focused on meeting or exceeding key performance indicators (KPIs) related to call handling, booking rates, and customer satisfaction.
BE OUR NEW PLUMBING CUSTOMER SERVICE REP!
Ready to start your next career chapter in this full- or part-time position? Applying is easy with our initial 3-minute, mobile-friendly application.
Applicants must be able to pass a background check and drug screening upon hire.
Salary : $17 - $22
