What are the responsibilities and job description for the Customer Service Representative position at Spartanburg Ford?
Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. You will handle inquiries, resolve issues, and ensure customer satisfaction while promoting our products and services. The ideal candidate will possess strong communication skills and a passion for helping others.
Duties
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information regarding products, services, and company policies.
- Handle outbound calling to follow up on customer requests or feedback.
- Process transactions and manage cash handling with precision.
- Analyze customer needs to offer tailored solutions that enhance their experience.
- Collaborate with team members to improve service delivery and client satisfaction.
- Document interactions in the customer relationship management (CRM) system for future reference.
- Assist in resolving complaints by identifying the root cause and providing effective solutions.
Experience
- Previous experience in customer service or call center environments is preferred.
- Familiarity with outbound calling techniques and client services is a plus.
- Strong sales skills with the ability to upsell when appropriate.
- Proficiency in English; additional languages are a bonus.
- Excellent typing skills for efficient data entry and communication.
- Ability to analyze situations effectively and make sound decisions under pressure.
If you are passionate about delivering outstanding customer support and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity!
Job Type: Full-time
Pay: $15.30 - $19.77 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Shift:
- 8 hour shift
Ability to Commute:
- Lynchburg, VA 24501 (Required)
Ability to Relocate:
- Lynchburg, VA 24501: Relocate before starting work (Preferred)
Work Location: In person
Salary : $15 - $20
