What are the responsibilities and job description for the Referral Teleservices Tech position at Spartanburg Regional Healthcare System?
Job Title: Referral Teleservices Tech
Location: Spartanburg Regional Healthcare System
Position Summary
Join one of South Carolina’s largest and most respected healthcare systems, Spartanburg Regional, as a Referral Teleservices Tech. This essential role plays a key part in ensuring smooth communication and support within our organization. As a Referral Teleservices Tech, you will manage a multi-line phone system, verify information in the EMR, and direct callers to the appropriate departments or personnel. This dynamic position also includes maintaining on-call schedules for practices, handling after-hours answering services, monitoring alarms, and providing lite help desk support, including documentation in the ticketing system.
Minimum Requirements
Education
- High School Diploma or GED Equivalent
Experience
- Minimum of 1 year of experience as a receptionist operating a multi-line switchboard phone system
- Must demonstrate proficiency in speaking, understanding, and writing in English
Core Job Responsibilities
- Efficiently handle high volumes of inbound calls while maintaining swift response rates in line with service standards.
- Continuously update and manage staff availability lists to ensure proper call routing.
- Operate standard office equipment, including personal computers, software applications, fax machines, phones, and printers.
- Monitor hospital alarms and respond to emergency codes as needed.
- Understand and respond effectively to both verbal and written instructions, ensuring clear communication with all parties.
- Adhere to all organizational policies and procedures, including those related to behavior, attendance, punctuality, and professional appearance.
- Build and maintain positive working relationships with supervisors, colleagues, patients, and the public.
- Enter data into the health information management system and perform other routine clerical duties as assigned.
- Pursue personal and professional development opportunities to enhance job performance.
- Complete additional tasks as assigned to support departmental and organizational goals.
Why Join Spartanburg Regional Healthcare System?
- Be part of a mission-driven organization committed to excellence in healthcare.
- Engage in a role that offers both challenges and opportunities for professional growth.
- Collaborate with a supportive and dedicated team in a fast-paced environment.
- Enjoy access to comprehensive benefits and resources designed to support your success.
Ready to Make a Difference?
If you are a proactive, detail-oriented professional with a passion for providing excellent service, we invite you to apply for the Referral Teleservices Tech position at Spartanburg Regional Healthcare System. Together, we can continue delivering exceptional care to our community.
