What are the responsibilities and job description for the PATIENT ACCESS REPRESENTATIVE-MGC INTERNAL MED GREER position at Spartanburg Regional Medical Center?
Position Summary
The Patient Access Representative position receives, coordinates, and implements the initial patient experience by providing critical functions essential to ensuring proper clinical treatment, billing and reimbursement, patient satisfaction as well as efficient and accurate handling of the patient registration process.
Minimum Requirements
Education
High School Diploma or Equivalent
Experience
Minimum 1-year experience in healthcare access, customer service, office and / or financial setting
License / Registration / Certifications
N / A
Preferred Requirements
Preferred Education
Associate's Degree
Preferred Experience
Minimum 3- years' experience in healthcare access, customer service, office and / or financial setting
Preferred License / Registration / Certifications
N / A
Core Job Responsibilities
Accurately completes a quality registration in the HIS system that maintains the integrity of demographic and financial information required for clinical and billing functions for every patient encounter
Responsible for utilization of time and management of work processes to ensure organizational and departmental expectations are met
Verification and review of insurance benefits and financial clearance for all payors at each encounter
Works in conjunction with the Centralized Referral Center to ensure prior authorizations have been obtained
Research and resolve all registration occurrences for demographic, clinical and insurance accuracy
Understands and adheres to state and federal regulations and system policies regarding compliance, integrity, and ethical registration practices
Accurately complete patient estimate letter and attempt cash collection when applicable and process patient payments for account posting
Responsible for practicing AIDET in all customer / patient related encounters
Reviews and ensures that all medical orders are compliant and meet government and hospital guidelines as well as clinical protocols
Completes clinical screening for specified modalities to ensure patient safety
Ensures proper utilization of computer systems to facilitate efficient and effective workflow processes
Performs other duties assigned by department supervisor or manager
Ability to obtain insurance eligibility and benefit information from payors via phone, RTE, or web in order to provide patient with estimated responsibility for services requested or rendered
Maintain an accurate cash drawer and functions related to cash drawer reconciliation and deposit
Excellent typing / keyboarding skills with a high degree of accuracy in inputting data
Ensures proper utilization of computer systems to facilitate efficient and effective workflow processes
Must possess excellent oral and written communication skills
Ability to complete detailed oriented work
Must possess a positive attitude and work well as part of a team as well as independently
Ability to maintain confidentiality and handle sensitive information
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