Director of IT Business System Support
Location : Spartanburg, SC
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The Director of IT Business System Support position is responsible for the strategy, planning, design, implementation, and support of the organization's business applications. This includes developing the IT strategy in alignment with functional leaders and developing business cases, proposed projects, and systems requirements.
The Director will define and drive the transformation initiatives planned for SRHS. The Director will provide strong leadership to leverage IT investments through greater efficiency and quality by using technology to drive greater effectiveness, resulting in superior customer satisfaction and achieving key business objectives.
Key abilities for this role include :
- Excellent written and verbal communication
- Problem-solving and critical-thinking skills
- Ability to lead and teach others
- Up-to-date knowledge of the latest IT developments
- Ability to explain highly technical concepts in simple terms
- Knowledge of best computer security practices
- Good research and analysis skills
Minimum Requirements
Education :
Bachelor’s DegreeExperience :
Required : 10 years of senior-level IT-related experienceRequired : 5 - 10 years of senior-level Epic Business Applications Support Management of multiple teams / modulesPreferred Requirements
Preferred Education :
Master’s degreePreferred Experience :
Minimum 10 years of related IT experienceCore Job Responsibilities :
IT strategy and execution.Manage daily activities of assigned IT Managers.Ensure assigned IT Managers understand and follow SRHS policies and procedures in respect to employee relations, business operations, and budgeting / financial transactions.Develop employee engagement initiatives and activities effectively aimed to maintain at or above organizational employee engagement goals.In coordination with IT Director Clinical Systems Support and System Director, develop plans to maintain and improve Epic Gold Stars level.In coordination with IT Director Clinical Systems Support and System Director, develop plans to maintain and improve Epic Honor Roll recognition.In coordination with IT Director Clinical Systems Support and System Director, develop plans and maintain organizational CHIME Digital Health Most Wired recognition.Direct the development of any new software integration and manage internal systems integration to meet functional requirements and interface specifications.Successful execution of the applications project portfolio to implement, enhance, and update SRHS applications.Support existing and future implemented business applications across SRHS operations.Assure effective communications are maintained within the area of direct responsibility, the IT department, and externally; where appropriate involve assigned IT Managers and their assigned employees in plans, and keep assigned IT Managers and their assigned employees up to date on progress towards meeting goals.Review and analyze existing applications effectiveness and efficiency, and then develop strategies for improving or leveraging these systems.Attract, develop, and retain a high-performing business applications team to meet the current and evolving needs of the business through effective selection, training, and development, coaching and mentoring, and performance management.Serve as coach and mentor for assigned IT Managers, associates, and all IT staff in support of IT’s transformation to become a true business partner.Facilitate and support SRHS change programs as needed to improve efficiencies and functionality through IT solutions.Continuous monitoring and as needed reporting of IT risk management and compliance.Ensure data privacy, financial controls, and other standard regulations for business applications to maintain proper compliance with SRHS procedures.Identify and mitigate critical IT risks to SRHS business and applications.Support and ensure compliance with global IT policies and security programs.Manage the capital IT budget and spend for business application implementation projects.Manage the operating IT spend and budget forecasting for the support of business applications.Manage third-party vendors used in the implementation and support for applications.Work with other SRHS leadership to help identify cost savings opportunities.Serve as the lead for strategic business application projects.Manage the portfolio of overview of projects and maintain alignment with key business priorities.Participate in IT Governance strategies in close coordination with operational leadership teams.Additional Information :
Spartanburg Regional Healthcare System (SRHS) offers a full spectrum of services through six hospital campuses : Spartanburg Medical Center, Spartanburg Medical Center — Mary Black Campus, Pelham Medical Center, Cherokee Medical Center, Spartanburg Hospital for Restorative Care, and Union Medical Center. SRHS also includes Ellen Sagar Nursing Center and Woodruff Manor. SRHS provides unparalleled cancer care through Gibbs Cancer Center & Research Institute, with locations in Spartanburg, Greer, Union, and Gaffney. The multidisciplinary Medical Group of the Carolinas has more than 600 physicians across Upstate South Carolina and western North Carolina. SRHS employs more than 9,000 associates and offers outpatient surgery centers and a Level I Trauma Center.
COVID-19 Vaccination Requirement :
The Centers for Medicare and Medicaid Services (CMS), a federal agency, is requiring COVID-19 vaccination of staff at health care facilities that participate in the Medicare and Medicaid programs. All associates are required to provide proof of the COVID-19 vaccination. Exemptions may be accepted as an accommodation under the Americans with Disabilities Act (ADA), or religious beliefs, observances, or practices established under Title VII of the Civil Rights Act of 1964. If you are offered and accept a position with SRHS, you will be required to provide proof of vaccination or will be given the opportunity to request a medical or religious exemption for consideration.
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