What are the responsibilities and job description for the Ecommerce Operations Manager- Bluffton, SC position at Spartina 449?
Spartina 449
E-Commerce Operations Manager
-Based in Spartina's Corporate Office located in Bluffton, SC
The Manager, E-Commerce Operations who will work closely with the Manager of Marketing and the Creative Director and others within the external departments. He or she will be responsible for bringing and maintaining a high-volume online store and delivering a cohesive website experience that drives sales.
Essential Duties and Responsibilities
- E-Commerce Operations Management:
- Develop and execute site merchandising strategies, optimize navigation/sequencing, and manage inventory levels and product
- Collaborate with key stakeholders to optimize product catalog, pricing, promotions, and product launch strategies
- Maintain accuracy and consistency across product listings, content, accurate descriptions, and ecommerce product photography
- Inventory & Order Management:
- Work closely with IT and warehouse teams to ensure accuracy of stock levels in real time, faked inventory and pre-order
- Implement strategies to reduce out-of-stock situations and optimize inventory turnover
- Customer Experience Optimization:
- Ensure the website is user-friendly and the checkout process is streamlined for optimal customer satisfaction
- Support Customer Service team in Ecom initiatives, resolve issues, and deliver a frictionless experience
- Data Analysis & Reporting:
- Analyze sales data, customer behavior, and key performance indicators to identify opportunities for operational improvements and efficiencies
- Finance to support forecasts, measurement, and optimization
- Drive or actively participate in various strategic digital projects based on findings
- Cross-Department Collaboration:
- Manage vendor relationship with third party Development Agency
- Work closely with Development Agency and IT to troubleshoot technical issues related to the website
- Collaborate with logistics and customer service teams to improve operational efficiency and resolve any fulfillment challenges
- Support Creative Team with overall content integration on website and visual experience execution
- Continuous Improvement:
- Stay current on industry best practices, e-commerce trends, and emerging technologies to enhance online store operations
- Identify process improvements and automation opportunities to increase productivity and enhance customer experience
Qualifications and Requirements
- 5 years of related E-Commerce or related experience
- BA/BS degree in related field
- Results focused – sales and performance driven
- Ability to organize, prioritize, and thrive in an extremely fast-paced, entrepreneurial, and ever-changing environment that requires flexibility and nimbleness
- Excellent interpersonal skills with the ability to develop strong relationships with internal and external teams
- Shopify Plus, Google Analytics, and Microsoft Excel experience required
