What are the responsibilities and job description for the Operations Specialist position at Sparx Logistics USA LTD?
Description
Coordinates ocean shipments, imports, and exports with thorough knowledge of related procedures and documentation.
Prepares relevant documentation for export (HAWB’s, MAWB’s, Manifests, Shipping Instructions, Hazardous Cargo Declarations, Certificates of Origin, etc.)
Routes and arranges bookings/pickups with contracted ocean carriers, drayage companies, marine & air terminal operations and warehouse partners.
Awareness of import & export regulations and documentation requirements for major countries.
Daily tracking and follow up on all shipments/modes via CargoWise, including learning advanced features of CargoWise and using it to optimal capacity.
Constant communication with customers, including educating them on CargoWise & assisting with producing & providing standard & customized reports.
Invoice customers/overseas agents/vendors etc. within timeframe set by upper management.
Independently respond to general inquiries from customers as well as overseas offices and agents.
Identify new service opportunities with existing customers and report to SPARX management & sales in acquiring new business.
Work closely with all SPARX departments and offices globally, including Customs Brokerage (in-house or external) and Pricing.
Continuous updating of Standard Operating Procedures (SOPs) for assigned customers.
Perform additional duties as assigned by management.
Requirements
Minimum of 2-3 years of experience in logistics operations or a related field.
Proven track record of coordinating and managing logistics projects from initiation to completion.
Familiarity with logistics software systems.
Strong organizational and multitasking abilities to manage multiple projects simultaneously.
Excellent communication skills, both verbal and written, with the ability to effectively interact with internal teams, clients, and vendors.
Proficiency in Microsoft Office Suite.
Cargowise experience is a plus.
Attention to detail and a commitment to accuracy in all aspects of shipment coordination.
