What are the responsibilities and job description for the Order to Cash Specialist/Credit Coordinator position at SPATCO Energy Solutions?
SPATCO Energy Solutions has been an industry leader in providing energy solutions since 1935. We are here to provide the best energy solutions to our customers. We are built on service. From the ground up, our construction and instillation teams build fueling and charging stations in the retail, commercial, industrial and government sectors. Our service and field teams not only performance routine and heavy maintenance but they also ensure environmental compliance is met in each State.
We are unique in that we provide everything a customer may need for their fueling & charging needs. In addition to construction and service, we also provide our customers with equipment, parts and expertise and the support to find the right solution to meet their needs. We are able to achieve this success due to our in-house, on the job training programs.
If you want to be part of a great team with endless possibilities for growth you’ve found your next career at SPATCO.
SPATCO is looking for someone to join the credit team as an Order to Cash Specialist (Cash Applications). The successful candidate will be accountable for all activities associated with customer cash collections management and the credit review process within the accounts receivable department. An essential element of this role will include building effective customer relationships and collaborating with internal and external business partners to maintain accuracy. This individual must be able to work in a fast paced environment where the ability to prioritize is key and teamwork is necessary. This individual must embrace change and be willing to work as a key agent continually improving the credit and collections process. This candidate must possess excellent verbal and written communication skills and express himself or herself in a professional manner.
Essential Functions:
We are unique in that we provide everything a customer may need for their fueling & charging needs. In addition to construction and service, we also provide our customers with equipment, parts and expertise and the support to find the right solution to meet their needs. We are able to achieve this success due to our in-house, on the job training programs.
If you want to be part of a great team with endless possibilities for growth you’ve found your next career at SPATCO.
SPATCO is looking for someone to join the credit team as an Order to Cash Specialist (Cash Applications). The successful candidate will be accountable for all activities associated with customer cash collections management and the credit review process within the accounts receivable department. An essential element of this role will include building effective customer relationships and collaborating with internal and external business partners to maintain accuracy. This individual must be able to work in a fast paced environment where the ability to prioritize is key and teamwork is necessary. This individual must embrace change and be willing to work as a key agent continually improving the credit and collections process. This candidate must possess excellent verbal and written communication skills and express himself or herself in a professional manner.
Essential Functions:
- Research and apply customers’ ACH, wire, lockbox & credit card payments for multiple bank accounts
- Ensure accurate and timely application of customer payments
- Effectively communicate with customers and credit analysts to get remittances for payment
- Research and code customer deductions and engage the appropriate stakeholders for verification prior to application
- Resolve unidentified payments and take preventive measure for future remittances
- Accurately process adjustments
- Assist the team in identifying and driving system and process improvements
- Adhere to standard work and continuously seek ways to improve and document processes
- Ensures timely and accurate responses to customer inquiries, questions, documentation issues, billing errors, payment application errors, disputes, program changes, new sale requests and opportunities.
- Responsible for customer account reconciliation, identifying, and tagging disputed items within assigned portfolio. Tracking and ensuring timely clearing of these disputed items is required. Conduct monthly meetings with Field Sales leadership to drive dispute resolution if required.
- Run DNB reports and call for credit references as needed to support credit decision.
- Proactively contact customers concerning collections of past due receivables and determine reasons for non-payment. Make decision to place account on credit hold when the situation arises.
- Provide phone support by handling incoming calls from sales staff and customers on a variety of items.
- Responsible for developing and maintaining business relationships with customers and sales personnel.
- Monitors assigned portfolio of customers to mitigate loss exposure by ensuring each assigned customer is in full compliance with their approved credit lines. Recommends changes to the existing credit line where warranted.
- Maintain open communication and good working relationships with Director of Credit and fellow teammates to ensure fulfillment of the Business Unit’s goals and objectives.
- As required, perform all other related functions & projects as assigned.
- High School Diploma required. BS/BA in Finance, Accounting, or other Business degree preferred.
- 1-3 years’ experience in B2B collections/credit/cash applications, or accounting role, Petroleum industry preferred.
- Related work experiences with risk analysis and receivable collection a plus.
- Must possess excellent interpersonal skills with the ability to interact and build relationships with team personnel, sales representatives, internal and external customers.
- Must exhibit a solid professional business image with a team player attitude.
- Must possess strong organizational skills with the ability to multi-task and plan work/tasks daily, weekly and monthly.
- Excellent written and oral communication skills required.
- Must possess a high energy level.
- Proficiency with Microsoft Office literacy required.
- Experience using SAP is preferred.
