What are the responsibilities and job description for the Help Desk Specialist, Intermediate position at Spathe Systems?
Overview
Spathe is currently searching for a Help Desk Specialist, Intermediate to join our team in the Fayetteville, NC area.
Spathe Systems is a rapidly growing SOF led, 8(a) defense contractor headquartered in Tampa, FL with offices in Fayetteville, NC and strategic partner locations in Virginia Beach and Coronado. As a small business with a tight knit family feel, Spathe empowers its employees to solve problems and make decisions.
Responsibilities
- Provide support in responding to system user requests for assistance.
- Provide support to monitor, install and perform maintenance on personal computers, laptop computers, software, and networks.
- Provide support for on-the-spot diagnostic evaluations, implementation of correcttions, and training users in proper operation of systems and programs.
- Serve as the frist point of contact for troubleshooting hardware/software, all types of computer system problems.
- Provide a high degree of customer service and adhere to all service management principles.
Qualifications
- 4-7 years of experience
- Bachelor's degree in relevant field
- A or Network , and Security
Clearance Required:
- TS/SCI
Job Type:
- Full Time
Work Location:
- One location – Full Time
Travel:
- Up to 10% travel during the year.
Benefits:
- Health insurance
- Dental insurance
- Retirement plan
- Paid time off
- 11 paid holidays per year
Position ID: A643HDSI
