CLINICAL FLOOR MANAGER

Description

Job Summary:

Responsible for the day-to-day oversight, management, and professional development of assigned staff in Spaulding’s Clinical Operations Department.  This individual will work closely with the Director of Clinical Operations to ensure appropriate levels of trained staff to meet organizational needs.  Will provide direction, solutions, coaching, and mentoring to direct reports (Technicians, Phlebotomists, Nurses, Telemetry Technicians, and Clinical Floor Supervisors) to ensure a professional environment and successful execution of study events. Will assist with ensuring staff availability, ensuring staff is trained for assigned events, and may QC the staff schedules prior to release. May assist with organizing and facilitating on-the-job training for new hires, ensures competency assessments (CA’s) are completed timely and communicated internally to appropriate stakeholders.

Essential Duties and Responsibilities:              

• Keeps abreast of SOP’s, ICH/GCP guidelines, NIH guidelines, as well as state and national regulatory requirements.
• Supervise departmental employees: responsible for directing and scheduling workload, completing performance appraisals, administering employee related policies, and ensuring compliance with company policies.
• Collaborate with HR Department on departmental staffing (hiring/transfers/promotions)
• Responsible for the day-to-day oversight, management, and professional development of assigned staff in Spaulding’s Clinical Operations Department
• Mentor, train, and monitor staff throughout training period and makes recommendations regarding progress of the individual.
• Monitors training of new procedures and study specific events to ensure appropriate training and competency.
• Provide direction, solutions, coaching, and mentoring to direct reports (Technicians, Phlebotomists, Nurses, Telemetry Technicians, and Clinical Floor Supervisors) to ensure a professional environment and successful execution of study events.
• Active and visible on the study floors and cover for events when needed (support person).  Checks in with staff on events and supports Charge Staff to address floor and/or staff issues.
• Evaluates clinical employees for compliance with SOPs and regulatory requirements; works with Quality Assurance on process monitoring and improvements, as needed.
• Keeps employees updated on important issues and company objectives through appropriate communications, emails, staff meetings (Staffing Meetings, Training Meetings, etc.) to meet business goals and objectives.
• Works closely with the Director of Clinical Operations and Clinical Floor Supervisors to ensure consistency between all roles, all shifts in regard to communication to all floor staff.
• Holds 1:1 Meetings with part-time or full-time direct reports on regular basis (monthly) for oversight, feedback, and career development purposes.
• Manages, issues, and oversees staff disciplinary or performance issues. 
• Responds with appropriate level of urgency to issues raised by staff, prioritize importance, and resolve issues or delegate as appropriate.
• Reviews Charge Study Binder to ensure tasks are being completed and all documentation is accurate and timely. Provides feedback to Charge Staff regarding review.
• Ensures that staff is using downtime appropriately. If float shifts are required, ensure that all staff are assigned, and tasks are completed as planned.

• Collaborate with Quality Department to own, develop, maintain, and ensure training and compliance with departmental SOPs and Work Instructions.

• May assist in timely investigations and completion of CAPA’s and COPE’s.
• May assist in departmental internal audits.
• Collaborate with other departments such as Med Ops and Project Management to ensure studies are being conducted per protocol and Sponsor standards.
• Other functions as directed and delegated.

The Statements made in the job description are intended to describe the general nature and level of work being performed by people assigned to this job.  These statements are not intended to be an exhaustive list of all responsibilities, duties and skills required of people assigned to this job.

Skills/Qualifications:              

• Ability to read, write, and interpret the English language.
• Excellent time management skills.
• Demonstrates strong analytical, problem-solving skills.
• Strong written and verbal communication skills.
• Self-motivated. Able to work independently.
• Must be results oriented, proficient at multi-tasking, quick learner, respond to the urgent needs of the team and show a strong track record of meeting deadlines.
• Proficient in Microsoft Excel and Outlook, in addition to overall good computer skills; inclination to adopt technology to maximize efficiency.
• Proficient computer and skills; inclination to adopt technology to maximize efficiency.

• Detail oriented, good organizational traits.
• Basic knowledge and understanding of Quality Systems (SOPs, WI’s, CAPAs, and internal audits).
• Basic knowledge and understanding of Employment Laws (FLSA, FMLA, ADA, hiring, termination, and harassment)
• Ability to coach and create a positive culture for direct reports.
• Ability to carry oneself professionally, and lead by example.
• A strong desire to mentor staff.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to sit, stand, walk, reach with hands and arms, and use hands along with fingers, to handle or feel.
• Ability to lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include clarity of vision both near and far. 
• Ability to identify and distinguish colors.

Hazards:

• Potential for exposure to toxic or caustic chemicals
• Potential for exposure to blood borne pathogens

Education and Experience:

• Associate's or Bachelor's Degree preferred
• 1 - 2 years experience managing and developing multiple employees, preferably in a healthcare/clinical research environment
• Active WI RN license or active WI Paramedic license preferred.
• Experience in creating a positive culture amongst employees.

 Spaulding Clinical Research management has the discretion to hire personnel with a combination of experience and education which may vary from the above listed skills and qualifications.

Qualifications