Lead Clinical Trial Participant Recruiter (Full-Time AM)

Description

SPAULDING CLINICAL aims to be the clinical research organization by which all others are measured. Pioneering in our approach to redefining how the industry perceives and achieves success; passionate in our pursuit of ingenious solutions that mitigate risk; loving in our care for our volunteers, customers, and employees; and heroic in our ambitions to ensure the health and safety of people around the globe - Spaulding Clinical is taking research beyond results to create a marketplace of safer drugs.

Position Snapshot

• Wage based on experience ($21.00 - $25.00 per hour)
• Onsite
• We would need availability from 8:30a-5p but there is potential for earlier start times at either 5am, 6am, or 7am as well, so having flexibility is a must.
• Weekend Rotation
• Health, Dental, Vision, Life, Long/Short Term Disability, and Supplemental insurance options
• 401k
• Paid Time Off / Holiday Pay
  
   

Job Summary:

Performs a variety of tasks associated with clinical study activities which are integral to the successful conduct of research studies. Handles in-bound and out-bound telephone calls with study site personnel and/or potential study subjects or enrolled subjects. Staff must screen potential subjects via telephone to determine study qualification per study protocol requirements and schedule screening appointments. Staff must perform a variety of duties including study screening check-in, in house stays, OPVs and other study related activity as needed.

Lead Subject Recruiter will perform all of the same duties and responsibilities of Recruitment staff, with a primary focus on study set-up as it relates to recruitment of subjects and telephone screening of these potential study subjects.  Additional skills relevant to this position are an ability to exhibit effective time management skills, ensure productivity with minimal supervision, display an ability to work independently and with great attention to detail, as well as a capacity to work appropriately and professionally with the Recruitment team.
 

Essential Duties and Responsibilities:

• Utilizes tools, processes, and training that enable Spaulding Clinical to develop effective strategies and tactics for subject recruitment and retention
• Handles study related in-bound and out-bound telephone calls with potential study subjects and responds to inquiries relating to advertising, referrals and research studies.
• Utilizes study specific screening scripts to actively recruit and screen potential study participants in accordance with each protocol. 
• Reads protocols, consent forms and volunteer information sheets for a thorough understanding of the study drug and procedures.
• Work with project management to ensure that all study-specific recruitment documents are accurate, of high quality, and ready for IRB submission by deadline.
• Keeps abreast of SOPs, related FDA, Good Clinical Practice (GCP) and ICH guidelines, state and national laws and ethical standards.
• Proactively identifies project challenges, problems, and/or potential efficiencies and communicates these appropriately to the Manager of Subject Recruitment
• Designs and maintains tools to ensure proper recruitment for research studies.
• Maintain calm, professional atmosphere in department, leading by example.
• Ensures that the Manager of Subject Recruitment is updated and escalates any issues that arise with urgency, if needed.  Communicates all other issues as warranted to the appropriate department. 
• Ensure daily primary goals of Recruitment are met appropriately and that downtime is always filled with productive activities as assigned by Manager of Subject Recruitment.
• Work professionally with colleagues to achieve departmental goals as delegated.
• Maintain knowledge of company goals to assist all staff in the Recruitment Department in their development and engagement.
• Accept accountability to help lead the team with the highest level of professionalism and communication strategies.
• Able to demonstrate effective professionalism, leadership, and problem-solving skills.
• Trains staff in processes and procedures as needed.
• Other functions as directed and delegated.

The Statements made in the job description are intended to describe the general nature and level of work being performed by people assigned to this job.  These statements are not intended to be an exhaustive list of all responsibilities, duties and skills required of people assigned to this job.

Skills/Qualifications

• Demonstrates strong analytical, problem-solving skills.
• Ability to read, write and interpret the English language
• Excellent verbal communication skills including active listening ability.
• Detail oriented, good organizational traits.
• Must be self-motivated, results oriented, multi-tasking, quick learner, respond to the urgent needs of the team and show a strong track record of meeting deadlines.
• Proficient computer and skills; inclination to adopt technology to maximize efficiency.
• Basic knowledge of medications, general medical diagnosis, and medical terminology.
• Excellent time management and organizational skills.
• Demonstrates ability to adapt to a rapidly changing study environment.
• Demonstrates effective leadership traits with ability to direct and delegate.
• Portrays professionalism in all interactions at Spaulding Clinical.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to sit, stand, walk, reach with hands and arms, and use hands along with fingers, to handle or feel.
• Ability to lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include clarity of vision both near and far. 
• Ability to identify and distinguish colors.

Hazards:

• Potential for exposure to toxic or caustic chemicals
• Potential for exposure to blood borne pathogens

Education and Experience:

• High School Diploma/Equivalent required.
• 1-2 years of Subject Recruiter experience or similar role in healthcare/clinical research setting
• Prior Call Center experience preferred.
   

Spaulding Clinical Research management has the discretion to hire personnel with a combination of experience and education which may vary from the above listed skills and qualifications.

We are an equal opportunity employer. Spaulding Clinical does not discriminate on the basis of race, religion, sexual orientation, gender identity, age, marital status, national origin, veteran status, disability, or any other basis covered by appropriate law. All aspects of employment are decided on the basis of merit, qualifications, and business need. Simply put, we celebrate diversity in all forms and have zero tolerance for discrimination, harassment, or plain hate.

Qualifications

Salary : $21 - $25