What are the responsibilities and job description for the Patient Service Rep position at Spaulding Hospital - Boston and Cambridge?
Summary
Oversee and perform all activities associated with the outpatient registration service and scheduling of outpatients including supporting all other front office staff. Coordinate the complete demographic and insurance intake, computerized registration, scheduling of patients and verifying the individual's insurance coverage with a customer service oriented approach. Orient patients to the center and coordinate additional patient services as needed. Demonstrate evidence of advanced operational knowledge, teaching and professional involvement, and outpatient center marketing and community involvement for Advanced Patient Service Representative role.
Does this position require Patient Care? Yes
Essential Functions
- Support is provided to other center team members by answering phones, assisting customers, and fulfilling any cross trained responsibilities.
- Support is provided to other staff to ensure effective orientation and continuous development to achieve performance standards
Education
High School Diploma or Equivalent required and Associate's Degree Related Field of Study preferred
Can this role accept experience in lieu of a degree?
Licenses and Credentials
Experience
Two years experience in a medical / physicians office setting and / or experience with insurance benefits. 2-3 years preferred
Knowledge, Skills and Abilities
Physical Requirements
The Spaulding Rehabilitation Hospital Corporation is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and / or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
