What are the responsibilities and job description for the Registration Services Representative I position at Spaulding Hospital - Boston and Cambridge?
Summary
Responsible for providing excellent customer service and efficiently registering patients in a healthcare facility. Collect accurate demographic and insurance information, verifying eligibility, and ensuring compliance with regulatory requirements.
Does this position require Patient Care? No
Essential Functions
- Greet patients and provide a warm and welcoming environment during the registration process.
- Collect and enter patient demographic information accurately into the registration system, including name, address, contact details, and insurance information.
- Verify patient insurance coverage, eligibility, and benefits by following established procedures and guidelines.
- Provide exceptional customer service to patients, family members, and visitors.
- Respond promptly and courteously to inquiries, provide accurate information, and address concerns or complaints in a professional manner.
- Assist patients in completing registration forms and explain the registration process.
Education
High School Diploma or Equivalent required
Can this role accept experience in lieu of a degree?
Licenses and Credentials
Experience
Experience in patient registration, customer service, or a related healthcare administrative role. 1-2 years preferred
Knowledge, Skills and Abilities
Physical Requirements
The Spaulding Rehabilitation Hospital Corporation is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and / or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
