What are the responsibilities and job description for the Registration Services Representative I position at Spaulding Hospital - Boston and Cambridge?
Responsible for providing excellent customer service and efficiently registering patients in a healthcare facility. Collect accurate demographic and insurance information, verifying eligibility, and ensuring compliance with regulatory requirements.
Does this position require Patient Care?
No
Essential Functions
-Greet patients and provide a warm and welcoming environment during the registration process.
-Collect and enter patient demographic information accurately into the registration system, including name, address, contact details, and insurance information.
-Verify patient insurance coverage, eligibility, and benefits by following established procedures and guidelines.
-Provide exceptional customer service to patients, family members, and visitors.
-Respond promptly and courteously to inquiries, provide accurate information, and address concerns or complaints in a professional manner.
-Assist patients in completing registration forms and explain the registration process.
Education
High School Diploma or Equivalent required
Can this role accept experience in lieu of a degree?
No
Licenses and Credentials
Experience
Experience in patient registration, customer service, or a related healthcare administrative role. 1-2 years preferred
Knowledge, Skills and Abilities
- Knowledge of medical terminology and insurance processes is beneficial.
- Familiarity with electronic health record (EHR) systems and registration software. EPIC experience preferred.
- Excellent communication and interpersonal skills to interact effectively with patients, families, and healthcare professionals.
- Strong attention to detail and accuracy in data entry and documentation.
- Ability to handle confidential and sensitive information with discretion.
- Proficiency in using office software applications, such as word processing, spreadsheets, and email.
Office is conveniently located within the Hale Family South Shore YMCA in Quincy, MA.
Parking is free and near public transportation.
This position will work within a team to support the Front Desk and administrative duties of 6 Physical Therapists.
The ideal candidate can accommodate evening hours.
Physical Requirements
- Standing Occasionally (3-33%)
- Walking Occasionally (3-33%)
- Sitting Constantly (67-100%)
- Lifting Occasionally (3-33%) 20lbs - 35lbs
- Carrying Occasionally (3-33%) 20lbs - 35lbs
- Pushing Rarely (Less than 2%)
- Pulling Rarely (Less than 2%)
- Climbing Rarely (Less than 2%)
- Balancing Occasionally (3-33%)
- Stooping Occasionally (3-33%)
- Kneeling Rarely (Less than 2%)
- Crouching Rarely (Less than 2%)
- Crawling Rarely (Less than 2%)
- Reaching Occasionally (3-33%)
- Gross Manipulation (Handling) Constantly (67-100%)
- Fine Manipulation (Fingering) Frequently (34-66%)
- Feeling Constantly (67-100%)
- Foot Use Rarely (Less than 2%)
- Vision - Far Constantly (67-100%)
- Vision - Near Constantly (67-100%)
- Talking Constantly (67-100%)
- Hearing Constantly (67-100%)
The Spaulding Rehabilitation Hospital Corporation is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
SRN is committed to diversity in the workplace which begins with respect and opportunity for all. SRN takes affirmative action to ensure that equal employment opportunity is provided to all persons regardless of race, religious creed, color, national origin, sex, sexual orientation, gender identity, genetic information, age, ancestry, veteran status, disability or any other basis that would be inconsistent with any applicable ordinance or law. If you need a reasonable accommodation in coming to or participating in the interview process, please let us know.
