Managed Admissions Specialist

Purpose of Position:  Receiving owner surrender animals that are turned in to us from Hamilton County, Ohio using an appointment system.

Responsibilities:

This position description in no way states or implies that these are the only duties to be performed by the employee occupying this position.  Employees are required to follow any other job related duties assigned by their supervisor.  This document does not create an employment contract implied or otherwise, other than an “at-will” relationship.  We reserve the right to change its contents at any time.

• Taking in animals using an appointment system. This involves customer service and vast amounts of attention to detail; including, getting as much information as possible about each animal from the person turning in the animal and entering said animal into the computer database system accurately and completely.  Getting any necessary signatures with the surrender. This does not imply that you may need to take surrenders in without an appointment.
• Work closely with owners to help keep their pets in home by offering them alternatives.
• Administering vaccines to every animal that is turned into the facility, unless he or she is aggressive.
• Answering the telephone, and retrieving messages. This involves a great deal of customer service. A Clerk is responsible for answering questions about the intake process and offering alternatives in keeping the animal in the home.
• Administering medication to various animals.
• Scheduling appointments in PetPoint.
• Cleaning of the Intake Department and caring for the animals housed in that area.
• Other duties as assigned.

Physical Requirements:

• Sitting for extended periods of time.
• Lifting and handling animals of varying sizes and breeds, bending, stooping and walking on a daily basis. Up to 50lbs of weight or more.
• Ability to effectively and safely handle a variety of animals.

General Responsibilities:

• Set a professional standard
• Lead by example
• Make decisions about everyday occurrences
• Perform other duties and tasks as required
• Be enthusiastic and caring about improving the lives of domestic animals

Safety:

• Follow all established safety procedures and protocols
• Inform supervisor of potentially unsafe work conditions, procedures, or other areas where safety of animals or people may be compromised

Conditions of Employment

• Conditions of employment include working under adverse conditions such as inclement weather and noise with daily exposure to infectious diseases, parasites, and animal waste in a physically and emotionally demanding environment.

People Care

People and animals are the key focus to fulfilling our mission.  Making internal and external patrons and their needs a primary focus is expected in all situations.  This position interacts with and collaborates with employees at all levels of the organization.  Communication occurs through face to face, telephone, and electronic interactions and may also include contact with the general public and SPCA Cincinnati business partners.  Communication and contact must be clear, understandable, cooperative, professional and respectful in all circumstances.  Employees are expected to actively support a positive team environment, directly address conflict and appropriately express concerns.

Competencies

Competencies are work behaviors and expectations necessary for successful job performance.  They encompass knowledge, skills, abilities, attitudes and actions.  Organizational competencies apply to all jobs at the SPCA Cincinnati, position competencies are specific to this position.

Organizational Competencies

• Accountability Attention to Detail                  Decision Making
• Flexibility Initiative                                  Integrity
• Leadership Managing Resources              Result Oriented
• Teamwork Technical Expertise                 Time Management

Position Qualifications: Education, Certification and Knowledge/Skills/Abilities

Required

• Demonstrate excellent oral and written communication skills and ability to follow instructions as given in either form.
• Ability to handle stressful and/or difficult situations as presented by visitors, staff and/or volunteers.
• Ability to work in environments with possible exposure to adverse environmental conditions, such as dirt, dust, pollen, odors, wetness, humidity, rain, fumes, temperature and noise extremes, traffic hazards, pathogenic substances, animal attacks and animal bites.
• Must be 18 years of age, has a high school diploma or equivalent GED, valid driving license with a clean record.
• Ability to operate a computer and knowledge of commonly associated software programs.
• Ability to work daytime, evenings and weekends as assigned.
• Ability to lift 30 lbs. or more, work with all species of animals, have the physical ability to maintain balance, scoop, crouch, and reach over your head.