Donor Data & Analytics Administrator

This position is supervised by:  Senior Development Officer, Annual Giving and Operations

This position supervises:  None

Job Summary:

Founded in 1938, the SPCA of Texas is the most comprehensive and longest-serving animal welfare agency in North Texas. Our mission is to provide every animal exceptional care and a loving home. To accomplish this, we focus on five key pillars to achieve the vision of our strategic plan: 1. Prevent and Prosecute Cruelty; 2. Care for Rescued Animals; 3. Keep Animals in Home; 4. Invest in our People; 5. Strengthen our Operations.

Reporting to the Senior Development Officer, Annual Giving and Operations, the Donor Data and Analytics Associate will be the lead position responsible for ensuring gift and donor data quality, policies, procedures; managing and developing fundraising reports; and ultimately ensuring effective fundraising practices at the SPCA of Texas.

Successful people in this role will be collaborative, have a growth mindset, demonstrate integrity in all communications and interactions, and able to balance both strategic thinking and technical knowledge for the SPCA of Texas. Candidates should have demonstrated database experience. They should have strong internal and external communication skills, and feel comfortable communicating complex data in a clear and focused manner. 

Essential duties and responsibilities 

•    Ensure data integrity by inputting information accurately into the database.

•    Work with the Gift Processing Coordinator to ensure all gift records (online, lockboxes, credit cards, checks) are properly recorded in Raiser’s Edge

•    Manages tracking of memberships (VP, Circle, Legacy, Board, Emeritus), event attendance, volunteer engagement and donor attributes to ensure that records are updated regularly. Identifying and creating new opportunities for donor attributes.

•    Oversees and implements regular processes related to the CRM, providing insight and innovation where needed.

•    Perform regular audits to identify and correct any discrepancies within the database.

•    Implement security measures to safeguard sensitive information.

•    Confirm all corporate and foundation matching gifts, manage all employee giving campaign downloads and ensure records are kept updated

•    Update donor records from lock boxes, returned mail, and donor surveys

•    Collaborate with Gift Officers to ensure the timely and accurate completion of routine call reports, gift acknowledgements, solicitation and cultivation mailings and event invitations

•    Create and update custom reports as requested

•    Conduct research on prospects as requested by other staff members, to include wealth capacity rating, giving history, and SPCA of Texas involvement and create donor profile documents for Gift Officers

•    Assist the development team on special projects and events as they are identified

•    Other duties as assigned

Knowledge, skill, and abilities needed to perform the Essential functions of this position:

•    Must demonstrate the Core Values of the SPCA of Texas on and off the job

•    1-2 years of data processing and/or constituent record management experience

•    "What else can I do?" mentality to go above and beyond customer service approach with internal and

•    external audiences

•    Strong experience in Constituent Relationship Management (CRM) tool required; Raiser's Edge knowledge and experience preferred

•    Strong organizational skills, attention to detail and ability to be self-motivated and disciplined

•    Proficiency with Microsoft Office and basic data entry skills

•    Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.

•    Strong analytical skills and attention to detail, with the ability to interpret complex data sets and generate actionable insights.

•    Ability to maintain confidentiality. Familiarity with data protection regulations and best practices for data security and privacy.

•    Bachelor's degree from an accredited university or equivalent experience

PHYSICAL DEMANDS

•    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.  

o    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

•    This position is regularly required to use hands to fingers, handle, and talk and hear.  The incumbent is frequently required to stand, walk, sit, reach with hands and arms, and stoop, kneel or crouch.  The position holder must be able to regularly lift and/or move up to 40 pounds.  

•    Specific vision abilities required for this position include close vision, distant vision, color vision, peripheral vision, depth perception, and ability to focus.

•    While performing the duties of this job this position may be exposed to animal odors or airborne particles.  

•    The noise level in the work environment is usually moderate.

Working Conditions

•    The individual performing this job may be required to work more than 8 hours in a day or 40 hours in a week.

•    A minimum of (4) days in the office a week provides the ideal combination of in-person collaboration and career development opportunities while still providing flexibility and a work-life balance.