Animal Care Manager

Animal Care Manager

The Animal Care Manager oversees the Animal Care Team and daily workflow of the department, including scheduling, motivating, evaluating, and coaching. The Animal Care Manager will develop and implement creative and innovative ideas to improve animal flow, animal care, and behavior modification for pets housed in SPCA facilities. This position will identify and address opportunities to improve our quality and capacity for animal care.

Job Type: Full-time
Pay: $50,000- $52,000 salary with scheduled salary increases at anniversary of hire date

Who We Are – Society for the Prevention of Cruelty to Animals of Wake County (SPCA Wake) Founded in 1967 in Raleigh, NC, SPCA Wake is a progressive and innovative private, non-profit animal welfare and sheltering organization. Our organizational core values are the foundation of a positive work culture that values employees just as much as our mission. We are committed to creating a better future for pets and people and we work hard to achieve our goals and offer a rewarding workplace. SPCA Wake provides competitive pay and excellent benefits (see below).

Working at SPCA Wake is about more than just a paycheck, it’s about making a difference every day in the lives of pets and people. With locations in Raleigh and Garner, SPCA Wake rescues, heals and adopts more than 4,000 pets annually and provides assistance to more than 30,000 families and individuals each year. We never place a time limit on how long cats, dogs and other pets stay at our shelter. Our vision is to create a humane community for pets and people. If you are looking to make an impact and to save lives, SPCA Wake is the perfect place for you.

Our Core Values:
1- Hell, Yeah!
2- Be Kind
3- Do What You Say
4- Forward Focused
5- Loose & Wiggly
6- Drop the Mic

Essential Duties:

•  Continues the growth and development of best practices of the SPCA animal
  care program through innovation and process improvement
• Identifies and addresses opportunities to improve animal welfare and flow

through the SPCA’s adoption program

• Communicates effectively with animal care team to ensure the pets in our
  care receive behavior modification plans in a timely manner; responsible for
  monitoring the implementation of these plans
• Ensures that the animal care team is implementing fear-free handling of
  SPCA animals at all times
• Encourages and maintains a standard of excellence for the animal care team
  by motivating, evaluating, and coaching
• Creates and supports a positive work environment for staff and volunteers
• Works closely with the supervisors to ensure that the animal care team is
  functioning appropriately
• Addresses team issues and creates performance improvement plans as
  needed; responsible for ensuring these are documented and followed up on
• Provides guidance and intervenes as needed to resolve customer and
  volunteer concerns, while maintaining excellent customer service and
  professionalism
•  Responsible for team scheduling and payroll duties
• Maintains excellent communication with other managers to ensure a unified
  approach to the SPCA’s mission
• Maintains excellent communication with direct supervisor and alerts
  supervisor to any potential concerns in the department
• Places orders for other supplies as needed and ensures accurate inventory

Essential Functions:

•  Leads animal care team by developing staff training plans, providing positive
  guidance and coaching or corrective action when necessary
• Creates and supports a positive work environment for staff and volunteers
• Responsible for setting measurable goals for animal care team
• Embraces fear-free handling and ensures the animal care team is well-trained
  in fear-free methods
• Maintains the efficient flow of animals through the intake and adoption center
• Strives to create, develop, and implement processes that will shorten the
  length of time each pet is in our shelter, while maintaining a safe and
  comfortable environment for them
• Maintains best practices to help ensure the safety of the pets and people at
  the SPCA

Required Qualifications:

• High school diploma or equivalent
•  Minimum 2 years supervisory experience
• Excellent verbal, written, and interpersonal communication skills
• High degree of professionalism and customer service
•  Strong problem solving and decision-making skills
• Ability to work independently and lead others
•  Passion for the mission and core values of the SPCA of Wake County
•  Expert knowledge of companion animal behavior and humane handling
• Able to meet physical requirements of the job as described below
•  Must have a positive attitude and collaborative, team-oriented leadership style
• Exemplifies core values of SPCA Wake

Knowledge, Skills and Abilities:
To perform this job successfully, an individual must be able to perform each essential
duty satisfactorily. The requirements listed below are representative of the knowledge,
skill, and/or ability required. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.

• Excellent leadership skills
• Experience in customer service
• Proficient in Microsoft Word, Excel and Outlook
• Effective time management skills
• Ability to work independently with little supervision
• Excellent judgment and problem-solving ability
• Ability to promote and support a positive working environment
• Strong desire and ability to be innovative and initiate change

Benefits:

• Medical and Dental: Employer pays 90% of employee coverage (full-time)
• Insurance includes wellness, dental, vision, life, mental health care, prescriptions, emergency & urgent care, chiropractic care, and physical therapy
• Telemedicine options, 24/7 access to virtual health & wellness care and virtual behavioral health care
• PAID TIME OFF –
• All part-time and full-time staff receive paid time off.
• Paid Holidays - 9 paid holidays per year (full-time)
• Vacation Time - 10 paid vacation days per year (full-time) with scheduled increases at milestone anniversaries of hire date
• Sick Time - 6.5 paid sick days per year (full-time)
• FINANCIAL –
• Healthcare: Flexible Spending Account
• 401k Plan
• Coastal Federal Credit Union Membership
• 20% discount on pet adoptions and in SPCA Wake retail store
• OTHER –
• Bereavement time off 
• Federal & State Leave of Absence options

Only the most qualified candidates will be contacted for interviews. No phone calls, please — we’ll have our people call your people!

Salary : $50,000 - $52,000