What are the responsibilities and job description for the Medical Assistant position at SPCP/Southeast Medical Group?
Job Description
Job Description
Description :
SEMG Medical Assistant Job Description
Certified Medical Assistant-1
Responsibilities
Receive and direct phone calls, obtain necessary patient information to file and update patient records, and ensure all forms and consents are completed by patients
Performs a variety of patient care activities to assist physicians and nursing personnel
Delivers quality customer service and maintains established quality control standards.
Check-out patients, assist with referral processing, and arrange laboratory services
Prepare patients for examination, take vitals, and record patients' health history
Set-up EKG machines and other ancillary tests, administer injections and medications, and perform routine specimen collection and tests
Prepare equipment and examination rooms, and clean instruments
Assist physician with medical treatments, procedures, and exams
Manage inventory of medical supplies and equip exam rooms with appropriate supplies
High school diploma or GED required; completion of an accredited medical assistant certification program at time of hire (w / certification) , or within 90 days of employment
Excellent interpersonal skills
Maintains MA and CPR certifications (and actions required for recertifications) (CPR within 30 days of employment)
Ability to always communicate clearly and effectively with patients and other external parties in a courteous and friendly manner
Knowledge of medical terminology
Must be detail-oriented and highly organized
Firm grasp on medical practices, administrative processes, and organizational policies
Knowledge of patient care and examination procedures
Must be able to maintain confidentiality at all times
Certified Medical Assistant-2
Responsibilities
Perform all responsibilities for MA-1
Assist in training and evaluation of new hires
Assist in inventory management process
Pod leader responsibilities
Assisting other MAs and providers in need
Assisting MA-Team Lead as directed
Maintain all logs and required checks (refrigerator temperatures, emergency medications, expired medications, oxygen, cold sterilization fluid change, etc.).
Review charts, lab test results, and encounter forms for completeness and to assess follow-up as needed.
Assists with daily and monthly quality assurance reviews including emergency kit check off.
Certified Medical Assistant-3
Responsibilities
Perform all responsibilities of MA-2
Assist in re-evaluation and retraining process for MAs on PIP or other competency improvement plans
Make sure early and late MA schedules are set
Assist practice manager on clinical tasks as directed
Maintain inventory of medical supplies – order, receiving, and returning
Assist with patient complaints as needed
Guide patients and clinical staff to the proper authority for any issues
Assist with clinic scheduling problem solving, patient wait times, and other areas of concern to increase efficient and quality services.
Manage and maintain ortho supply and medication samples closets
Certified Medical Assistant-Team Lead
Responsibilities
Perform all responsibilities of MA-3
Assist in the supervision of work and performance of clinic staff, medical assistants and other support staff, as instructed, including input for performance reviews and corrective action plans as needed.
Assist with interviewing new MA candidates and providing input
Oversee and train new and existing staff along with the clinic manager.
Assist with intake and set-up for patient visits.
Assist with the training of medical and lab assistants, and volunteer staff on health education, laboratory, and dispensary services. Assist in providing on-going supervision to same staff.
Assist as needed including medication refill requests, specialty and procedure referrals, pre and post clinic chart review.
Review charts, lab test results, and encounter forms for completeness and to assess follow-up as needed.
Perform other administrative tasks and clinical care as assigned by the Clinic Manager.
Work with Manager to oversee dispensary logs and storage to maintain quality assurance.
Coordinate the inventory, ordering and supply stock maintenance of medical supplies.
Assist with other administrative projects and tasks as needed.
Assists with daily and monthly quality assurance reviews including emergency kit check off.
Performs other duties as assigned by management.
Team leads are the first chain in the management ladder.
Arranges staff to best manage patient flow.
Handles problems and complaints from staff members.
Any situations that are beyond the team leads abilities will be escalated up to the manager for resolution.
Team leads are responsible for their assigned MAs. Duties include ensuring MA tasks are completed and ensuring MA credentials are up to date (with Training and Education assistance).
Note : we do employee Non-Certified Medical Assistants; they are still required to have graduated from an accredited Medical Assistant program and to function at the same competency level as a CMA (tested upon hire and annually via competency assessments), non-certified medical assistants will be eligible for the annual merit program yet will have a lower pay range as compared to Certified Medical Assistants.. To be promoted to the next level, certification is required.
Requirements :
Physical & Mental Requirements :
Ability to lift up to 50 pounds
Ability to push or pull heavy objects using up to 100 pounds of force
Ability to stand for extended periods of time
Ability to use fine motor skills to operate equipment and / or machinery
Ability to receive and comprehend instructions verbally and / or in writing
Ability to use logical reasoning for simple and complex problem solving
Occasionally requires exposure to communicable diseases or bodily fluids
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