What are the responsibilities and job description for the Software Implementation Specialist position at SPEAKCORE LLC?
Location: Hybrid (Pennington, NJ)
Reports To: Vice President of Operations
Who We Are
Speakcore is a powerful enterprise-level SaaS platform developed by Creative MediaWorks (CMW) to streamline speaker bureau management for the life sciences industry. For over 7 years, we’ve partnered with pharmaceutical companies and their agencies to deliver scalable, intuitive software that makes their programs run more smoothly.
CMW has also delivered print and creative solutions to life science companies for over 30 years. Together, our hybrid team of technologists, problem solvers, and creators delivers best-in-class solutions across industries.
Who We’re Looking For
We’re hiring a Software Implementation Specialist to play a key role in onboarding clients and configuring our platform to meet their unique business needs. You’ll collaborate with our Business Analyst and Developers to translate requirements into system configurations—working hands-on in the UI to bring workflows to life.
If you’re detail-oriented, technically minded, and passionate about making software usable and impactful, we’d love to meet you.
What You'll Do
- Become a subject matter expert in the Speakcore platform, understanding how to implement and configure client business needs in the system.
- Configure system workflows, triggers, lookup values, security permissions, and dashboards based on specifications from the Business Analyst.
- Collaborate closely with the BA to refine requirements and guide the onboarding process.
- Build and schedule system notification emails under proper conditions.
- Create dashboards and preconfigured reports tailored to user roles.
- Assist with data imports using defined templates and perform basic transformations.
- Support change requests and feature configuration post-launch.
- Stay up to date with product development sprints and document how new features can be configured.
- Use Zendesk and Monday.com to manage support tickets and track tasks.
- Accurately track time spent on all tasks.
What You Bring
- 3 years of experience configuring enterprise SaaS platforms or highly customizable systems (e.g., Salesforce).
- BA/BS in Computer Science or a related field.
- Strong understanding of logic and system configuration concepts (e.g., workflows, rules, permissions).
- Working knowledge of SQL and/or JSON is a plus.
- Familiarity with speaker bureau programs or life sciences events is a plus.
- Experience with ticketing and project management tools like Zendesk and Asana.
What Makes You a Great Fit
- Strong communicator who can bridge technical and nontechnical teams.
- High attention to detail and problem-solving mindset.
- Ability to work independently and prioritize in a fast-paced environment.
- A true team player who thrives in collaborative environments.
Why You'll Love Working Here
We’re a collaborative, roll-up-your-sleeves kind of team that values innovation, accountability, and continuous learning. At Speakcore, your voice matters, your growth is supported, and your work makes a direct impact on how our clients operate.
Benefits:
- Medical, Dental, & Vision Insurance
- Company-Paid Life & Disability Insurance
- 401(k) with 3% Company Match
- Paid Time Off - including your birthday!
- Hybrid schedule - working from our Pennington, NJ office on Wednesday's and Thursday's 8:30 a.m. - 5:00 p.m., with remote work on the other three weekdays.
