What are the responsibilities and job description for the Electrical Repair Technician position at SpeakEZ Virtual Solutions LLC?
Job Description Summary
The repair technician is responsible for providing service and customer support.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
The repair technician is responsible for providing service and customer support.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Responsible for troubleshooting and repairing mechanical and electrical/electronic equipment.
- Advises customers on operation procedures and requirements of systems.
- Communicates effectively over the phone to assist customers.
- Tests and verifies the functionality of the equipment sent in for repair.
- Diagnoses errors or technical problems and determines proper solutions.
- Document processes and complete required documentation.
- Collaborate with technical team to resolve technical issues.
- Complete pre-sale upgrades and conversions as needed to meet customer orders.
- Evaluate, and refurbish systems returned from demonstrations and rental activities.
- Understand technical problems effectively through proper analysis, evaluation, and diagnoses.
- Responsible for setting up basic network connections
- Must troubleshoot basic network connections
- Define IP address by assigning subnet and IP address.
- 2-year Technical degree, apprenticeship program, or equivalent in a technical or military field.
- Minimum 3 to 5 years of professional experience in electrical/electronic and mechanical or related professional positions.
- Proficient computer skills and Microsoft Office knowledge.
- Experience speaking with clients and assisting them over the phone by troubleshooting equipment.
- Thorough knowledge of electrical/electronic equipment, including the use of special instruments for diagnostic purposes
