What are the responsibilities and job description for the Desktop Support Technician position at Spear Staffing?
Job Title : Desktop Support Technician
Job Location : Santa Monica, CA (Onsite)
Contract Duration : 12 Months of Contract to Hire role
End client : Guggenheim Investments
Visa : USC, GC, GC-EAD, H4-EAD
Required :
- Bachelor's Degree preferred Two-four years of experience configuring, installing, troubleshooting and repairing printers, PC and laptops.
- Team player attitude, excellent communication skills, and the capacity to work with minimum supervision and good customer handling skills.
- Ability to provide technical support to computer users both on the telephone and face-to-face when necessary
- Strong amount of technical knowledge of Windows XP, Windows 7, Microsoft Office 2003 / 2007 products, Market Data Applications (ex. Bloomberg) and telephony environments.
- Expert level knowledge in at least one of these areas. Ability to broaden knowledge in the functional areas of IT and be proficient in 2 or more functional areas
- Strong basic execution capabilities within functional areas of IT.
- Moderate proficiency in troubleshooting desktop computer issues, both hardware and software
- Ability to manage a work queue in a ticketing system.
- The focus of a service desk person is to stay at the service desk and service people over the phone.
Responsibilities :
