What are the responsibilities and job description for the Medical Secretary/Receptionist position at Speare Memorial Hospital?
Medical Secretary/Receptionist
General Summary:
Assume responsibility for all tasks required at the front desk, assisting patients and the physician as needed. Responsible for check-in and check-out of patients and answering incoming calls and scheduling patient appointments.
Essential Job Functions*:
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Screen and process all incoming calls and schedule patient appointments.
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Verify that all patient and insurance information is complete and accurate and that referrals are on file and up-to-date as indicated by the patient's insurance policy.
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Collect all co-pays and payments due on patient's account.
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Schedule and prior authorize diagnostic studies, consultations and referrals with other physicians as directed by the physician providing- copies of necessary documentation for these appointments.
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Return phone messages for the physician including prescriptions to the pharmacy, messages to patients, insurance companies and other facilities as directed.
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Run missing charges report at end of each day, task to provider, print next day’s patient schedule.
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Run claim edit and unapplied credit reports at the end of each day, process and batch out daily settlements.
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Print credit card report and reconcile the machine daily and forward copies to the appropriate personnel.
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Copy and forward medical record requests upon receipt of appropriate release of information.
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Process, scan and file incoming, outgoing and interdepartmental correspondence, diagnostic reports, pathology reports and other associated paperwork to their designated areas.
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Comply with hospital and departmental policies, procedures, regulations and standards as related to job.
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Demonstrate hospital’s stated mission and values of teamwork, respect and communication with co-workers, patients, families and visitors.
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Actively and appropriately participate in problem-solving identification and resolution, both intra- and inter-departmentally.
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Meet department customer service standards and strives to enhance the level of customer service provided.
Qualifications:
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Education
Required: High School Graduate
- Work Experience
Required: Prior experience in a medical office
Preferred: 5 years experience in medical office
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Other Skills/Knowledge
Required:
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Typing and computer skills necessary
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Ability to effectively communicate verbally and in writing
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Can work independently
Preferred:
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Experience with Nextgen or other electronic medical records system.
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Medical Terminology
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Knowledge of insurance policies and guidelines, confidentiality policies and procedures.
